Messenger - outgoing messages not displaying

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
When I send a message to someone, it does not display on my messages feed, only the recipients.
This can be frustrating if I have multiple messages on the go or if the person doesn't respond right away as I have to try and remember what the initial message was about.
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Rachel Bruce

  • 124 Posts
  • 30 Reply Likes

Posted 3 years ago

  • 1
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Timothy, Business Care Manager

  • 758 Posts
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Hi Rachel. We have not had this issue reported to us before, so we suspect it may be isolated to your Front Desk system. So that we can investigate this further for you, could you please open a support case at www.smartsoft.com.au/support
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Mandi - Sport & Spinal Physio

  • 62 Posts
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We had this last week and got the Helpdesk to fix it for us - good luck :-) 
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Steven, Business Care

  • 244 Posts
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Often this is a local firewall issue on the computer
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Joyaa Antares

  • 285 Posts
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I have had this happen regularly. It seems to be when I log on to F-D with a laptop that has been started up from hibernation or sleep mode - probably from use on a different network, although I haven't checked whether that is exclusively the case.
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Stacy Budlender

  • 7 Posts
  • 1 Reply Like
Hi Timothy, this issue is a constant issue, and we have called numerous times regarding this and messenger crashing. We don't even bother calling now as it crashes on average 8 times a day.
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Andrew, Community Manager

  • 344 Posts
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Hi Stacy

We're not aware of any issues with the Messenger crashing in the latest version of Front Desk, however the Messenger program was recently re-written from scratch to support iPhone functionality.

For cases where certain computers cannot send or receive messages, we do know that local firewalls or third-party security software is often the cause, and some adjustments may need to be made there.

If you would like to open a support case on our website, we would be happy to investigate any specific issues you are having: https://www.smartsoft.com.au/support