Messenger - users not showing on user list

  • 4
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
On regular occasion, we find that users are not visible in the user column. For example, we currently have 7 people logged in however, only 3 showing on our user list. See pic below





Photo of Rachel Bruce

Rachel Bruce

  • 124 Posts
  • 30 Reply Likes

Posted 2 years ago

  • 4
Photo of Andrew

Andrew, Community Manager

  • 344 Posts
  • 112 Reply Likes
Official Response
Hi Rachel

We have had some users experiencing this problem with the current version of Front Desk when using the Global Messenger option. It does seem to depend on the virus scanners in your office and the type of internet router being used. We do have a fix, and it is being released in our next update due early next week.

We can however connect to you and provide a hot-fix to update the Messenger only if you'd like to contact us by opening a support case: https://www.smartsoft.com.au/support/