mutiple doctors

  • 4
  • Idea
  • Updated 2 years ago
Would be handy to be able to put all associated doctors/ health practioners under the one area ie. Additional tab.
Photo of Meg


  • 4 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 4
Photo of Kirsty


  • 51 Posts
  • 24 Reply Likes
yes  - agreed it is not so convenient to use the contacts tab. :) 

Photo of Joyaa Antares

Joyaa Antares

  • 342 Posts
  • 100 Reply Likes
Brilliant idea. 
Photo of indra


  • 9 Posts
  • 2 Reply Likes
I think this is essential moving forward with the software. We have had difficulties as some of our clients may have a GP, two specialists, a rehab provider and another allied health provider, all of whom we want to keep in the loop when sending correspondence. We are now paperless and the current system does make it difficult to remember all relevant stakeholders
Photo of Timothy

Timothy, Business Care Manager

  • 919 Posts
  • 272 Reply Likes
Hi all. We understand that there are often multiple health professionals and others (e.g. case managers) involved in the care of patients. The referring doctor is intended to be used for billing purposes and almost exclusively there is one practitioner who is the referring doctor for payment of bills.

The area we recommend using to manage multiple contacts related to a patient’s case is the ‘Contacts’ functionality in Front Desk, which allows you to record notes, add attachments, generate standard letters using letter tags and email these contacts.

To create a new Contact Type go to System > Contacts > Contact Types

Select Add and enter a name for this type of contact. This step can be repeated as many times as required.

With the Contact Type set up, the next step is to open the patient file and go to Contacts > Add.

Select New and then fill in the contact details and type as appropriate. In this case, we’ve selected the type Specialist. Select OK to add the contact.

After adding a contact, you’ll be asked to select the Contact Relationship, which is the key to using the contact’s details in your communication templates.

Select from existing Relationships or create a new one selecting the New button.

Once added to the patient’s file, note the contact’s Merge Type, which can be used as a letter tag in standard letters, SMS and email templates.

Further, when emailing from the patient file, associated Contacts, GPs and third-party billing email addresses will be available to select in the ‘To’ drop-down menu.

Photo of Tim Foran

Tim Foran

  • 6 Posts
  • 1 Reply Like
Just wondering how this function works with programs like Medical Objects that use Word tags instead of the native Frontdesk tags?
Photo of Steven

Steven, Business Care

  • 278 Posts
  • 78 Reply Likes
Hi Tim

The contact letter tags are also supported in Microsoft Word. Currently, the contacts do not have a provider number field which may be required if you are using Microsoft Word for secure messaging. Perhaps if you could give it a go and let us know and we may be able to make some enhancements in the future.