New Massage Therapist - Default Provider Number

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Hi,

With new massage therapist that don't have the "default" provider number as medibank.

I was going to put in her ATMS number as the default. But when I go to save and close. It asked for a valid provider number. 

I have added other funds, but I have noticed that her related provider number still didn't print on the invoice. 
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Bayside Family Chiropractic

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Posted 2 years ago

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Andrew, Community Manager

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When setting up a practitioner in Front Desk, the Default Provider Number field does have a check in place to ensure a valid (Medibank) provider number is entered. This feature is intended to prevent typos and minimise unsuccessful claims relating to invalid or unregistered provider numbers.

For practitioners who do not have a Medibank provider number, typically an individual health fund based number is used instead. This can be setup as an Override Provider Number by clicking the Add button in the practitioner file as below:



In the case above, the override provider number ABC12345 would apply to any patients billing with ‘New Practitioner’ who have BUPA selected as their Health Fund:



Additional health funds can be added by selecting Health Funds from the System menu.



If you are having difficulty with this feature, it could be related to your individual patient setup (health fund / fee category) or how you have configured the override provider numbers. If you would like further assistance please open a support case on our website: https://www.smartsoft.com.au/support
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Bayside Family Chiropractic

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Yes I have done that. But the related provider number still didn't show on the invoice. Will have a look again. Many thanks :)