New Patient retention

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  • Updated 1 month ago
Can we get a report that assists with retention tracking. Nookal has this report and it is great.



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Vital Core

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Posted 2 months ago

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David Ayres

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The report you are referring to shows less information than what we already get in the summary version of the Patient Visit Report in Frontdesk (it shows 3 fields - provider name, avg number of appts and number of new clients). Hope that helps.

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Timothy, Business Care Manager

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Hi Vital Core. As per David's post, the report you are referring to shows nothing more than the total and average number of new clients per practitioner.

The Patient Visit Report – Summary in Front Desk shows much more information, as shown below:



The Patient Visit Report – Detailed shows further information regarding each individual patient.



If you are simply looking for new patient numbers per practitioner, you could also set up an Appointment Breakdown widget on the Insights Dashboard that focuses on your new patient appointment type.

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Tony Taddeo, Managing Director

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Further to Tim's post, feedback provided to us indicates it’s not common for this report to be calculated correctly in other systems.  Most PMS simply divide the total number of new patients by subsequent consultations in a period of time, with some of the subsequent consultations not being for a new patient in that period, or even worse for other practitioners the patient may have seen at the practice over that period. This does not give you an accurate patient visit average.

Front Desk identifies the first new consultation for a patient and then includes the subsequent consultations for a particular practitioner being reported on.


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Vital Core

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Great report but we would like to know how many appointments each patient is booking. They come in for the initial and book 10 more appointments. The current report only show appointments that have been attended to date and does not reflect that they might have a number of appointments booked for the future. This is what we are trying to analyse. 
Can there be another column added with total subsequent appointments booked after initial?
This shows us that a physio has a patient who books 10 appointments after the initial, retention rate on this patient is 10 and so on with an average at the bottom.