New Patient vs Guest Patient booking

  • 3
  • Idea
  • Updated 3 weeks ago
  • Implemented
Hi guys, we have been using online bookings for a while now and would like to suggest an edit for future updates if possible.

We have a number of busy practitioners in our practice who are more than happy for existing clients to book in using the online booking gateway, this includes those that have already got an online booking account and the guests (who are already their clients) that are first time users. But we would like to option to disable new patient bookings for those practitioners so that the staff that require them can have them added to their lists.

Currently if we disable guest bookings (to prevent the new patients from being added to the busy practitioners list), then a current client to the clinic who has not yet set up their account cannot make the booking. Is this something we could look to get added on as a future feature?
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Scott

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Posted 2 years ago

  • 3
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David Ayres

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Yes it would be useful if we could select the Appointment Types a practitioner is available online for guests appointments on a per practitioner basis, particularly to manage new client flow to quieter therapists.  Currently the only way to manage is to disable guest bookings for busy therapists which isn't necessarily ideal.
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Timothy, Business Care Manager

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Hi guys. Thank you for bringing this to our attention.

When practitioners are disabled for guest bookings, existing patients can still book subsequent appointments with these practitioners if they have registered on the gateway. We understand that in a real world not all existing patients will register themselves even after receiving the registration invitation.

We have worked through this with the team this morning and can confirm that the next release will include an option to allow or disallow new patient bookings as a guest for each practitioner.

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Scott

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excellent, look forward to seeing it, thanks team
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Timothy, Business Care Manager

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Hi all. We are pleased to announce that this feature has been implemented in Front Desk version 17.0.7 and Patient Booking Gateway version 5.0.4. Upgrades can be downloaded at www.smartsoft.com.au/support 
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Matt Lehoczky

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Hi Tim, is the pathway for this file>gateway config> practitioner> edit


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Timothy, Business Care Manager

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Hi Matt. You're correct :)