No CCV section on Credit Card information on Invoices/Statements

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  • Question
  • Updated 5 months ago
  • Answered
I've noticed lately that if someone pays for their invoice over the phone after their appointment rather than on the day with their credit card in person, when entering their credit card details into our NAB EFTPOS/HICAPS machine, the machine is now requiring their CCV number from their credit card where they didn't use to require it.  On the invoices/statements that we give to patients, there is no where to put their CCV number in the Credit Card information section on the Invoices/Statements. So when they've faxed the invoice with their credit card details to us to pay, we have to ring them up to get the CCV number before we can process the payment.  Can you please fix this so that there is a spot on invoices/statements to put the CCV number when paying by credit card.
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Justin Tate

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Posted 5 months ago

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Andrew, Community Manager

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Hi Justin

This functionality is already available in Front Desk.

This can be enabled from the Printing Options tab of System Information, as per the screenshots below:



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Justin Tate

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Oh thanks Andrew.  Yes I found that now.  I did have a look to see if there was an option for it but I didn't look in the right spot.  Thank you.