Online Booking Gateway: Multiple Available Appointment Types

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  • Updated 2 years ago
In our clinic most of our practitioners have different intervals for a Standard and New Client.
For the longer New Client times we set aside space in the book so that there are always New Client times available.

The Problem:  As there is no ability to differentiate between appointment types in the Online Booking system, the Booking Gateway will put the shorter Standard Appointment times into the longer New Client time slots (if 'Available for Scheduler/Waiting List/Booking Gateway' is selected).  Thus if even one Standard appointment gets booked into a New Client spot the Gateway will view the spot as unavailable for New Client booking. 

I have discussed this with a number of clinics and they have the same issue. 

The Possible Solution:  Adding a number of tick boxes under 'Available for Scheduler/Waiting List/Booking Gateway'.  Even something as limited as:

Available for Scheduler/Waiting List/Booking Gateway - Standard Appointments
Available for Scheduler/Waiting List/Booking Gateway - New Clients 

would be greatly appreciated.

Kind Regards, 
Craig Sperling 
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Craig Sperling

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Posted 2 years ago

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Louise Bruce-Smith

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Hi Craig, we somehow make this work. I have no idea how it's been set up, but you're welcome to email my CA Kerryn at to ask her how we set it up. Louise :-)
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In Stride Health Clinic

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Hi Craig,

Have you set up your appointment type intervals? 

Go to System Info, Apt. Book,
select Appt. Type (bottom right tab),
select relevant appointment type,
select relevant practitioner and
select the interval type (eg. we have 15 minute breaks - so for half hour it is 2 intervals, for 45minutes 3 intervals). 

As you select this per practitioner - it should reflect in the gateway.  Make sure all your defaults are set up correctly too.

Hope that helps.  if you still have issues the help desk are fantastic in trying to resolve issues.