Online booking login linked to the wrong patient

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  • Updated 5 years ago
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Is there a way of changing which patient file is linked to a login. Somehow one of our patients has had her login linked to her business (also on our system as a biller) so that when she books in online it doesnt come up on the diary as her but instead her business.
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Adam Woolacott

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Posted 5 years ago

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Timothy, Business Care Manager

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Hi Adam. All linked patients for online booking purposes are listed in: Appointments > Patient Booking Gateway > Linked Patients

You can add and remove linked patients from the parent file in Front Desk. I would suggest in this case that you remove the business patient file from the main file which will allow the patient to book only as an individual.

Parent file example:

Child file example:

If you need assistance with this process, please open up a support case at