online bookings

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  • Question
  • Updated 3 years ago
  • Answered
I've just been advised that main computer must remain on at all times for online bookings to be accessed. We've had the online system for quite some time and have never been told this before. Can someone confirm this
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Anthony Wilson

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Posted 3 years ago

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Timothy, Business Care Manager

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Hi Anthony

The Patient Booking Gateway software runs on a PC at your office with the advantage being that your data remains in your practice, without the need to be stored in the cloud. For the Gateway to be able to offer appointments to your patients, the PC running the Gateway software must be online.

So that we can ensure your computer is setup optimally to run the Gateway, could you please open a support case for further assistance at:
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Lisa McKee-Freeman

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What about it going into sleep mode? Does sleep mode need to be disabled?
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Steven, Business Care

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Hi Lisa. Sleep mode does need to be disabled, if not the computer will turn itself off. Your monitor can be turned off.