Does Front Desk integrate with OpenOffice?

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Can someone tell me if FrontDesk will work alongside OpenOffice (or equivalent) for handling document editing, instead of relying on MS Office?

We currently have MS Office installed, but only for document editing from within FrontDesk.

Note that we use electronic referral systems which are not compatible with FrontDesk's own word processor.
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Julian Varney

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Posted 3 years ago

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Timothy, Business Care Manager

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Hi Julian. Thank you for your post. 

As you know, Front Desk does integrate with Microsoft Word which allows you to create standard letters and open patient file attachments in Microsoft Word, make changes and easily save them directly back onto the patient file.

Front Desk does not integrate with OpenOffice meaning that you cannot create standard letters or attachments and have them saved directly back onto the patient file. You can manually add OpenOffice attachments onto the patient file, and double clicking them will open the file up in OpenOffice, but making changes to the file will require that you save the file external to Front Desk and manually add the attachment to the patient file again. 

More importantly, to our knowledge, electronic referral systems do not integrate with OpenOffice, but several have macro integrations with Microsoft Word. This indicates that Microsoft Word is the preferred word processor for you if you rely on these third-party referral systems.
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Julian Varney

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Hi,

Thanks for your reply.


We use an electronic referral system called Referralnet. This uses MS Word macros, as you indicate. And I admit, it's quite handy to click from within MS Word & send our documents. It's not essential however, as we can use Referralnet on it's own to send these & other document formats.

However as the end user software (usually Best Practice) does not handle macros within documents, we are somewhat limited with the forms that we can generate & send from within FrontDesk & MS Word.

So, often we find we're creating documents from scratch rather than using document templates with form fields. In which case we're probably not losing much by taking MS Word out of the equation. And in all honesty, quite a number of our local GPs use OpenOffice alongside Best Practice/Medical Director, rather than MS Word, so we're obviously not alone in wanting to shake off MS Office dependency.

Cheers though. I'll consider our options.
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Timothy, Business Care Manager

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Hi Julian. I can confirm that Front Desk does support macros in Microsoft Word documents. To my best knowledge, OpenOffice does not use macros and nor does the word processor built into Front Desk.

In addition to some enhanced integration with Microsoft Word, Front Desk can also store and retrieve OpenOffice documents, as it can with any file type associated with an external program on your machine. The advantages of the Front Desk Word Processor are that it is tightly integrated with Front Desk with a direct connection to your data via the built in letter tags, and it has an inbuilt medical dictionary.

The end user software used by GPs such as Best Practice and HCN etc. does not need to handle macros for secure messaging. The macros are purely used to send the document through the secure messaging software on your local machine. The message at the other end is in the form of a letter or message that has gone through the secure messaging route.

Some secure messaging companies do support using macros in Microsoft Word. The inability of OpenOffice to be used for secure messaging is not related to some shortcoming in Front Desk. You will probably need to refer this matter to your secure messaging provider for clarification.