Opening of Image Editor on Tablet

  • 2
  • Problem
  • Updated 3 years ago
  • Acknowledged
We have just started using Windows Tablets for our Chiropractic office. The only issue I have come across is that images in clinical notes will not open when using pen or finger. It is fine with the mouse & once you open it I can draw using the pen or my finger but for some reason it is just having problems opening the image editor window.

Is there a solution to this? Would love for front desk to be more touch compatible for tablets.
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Essential Health Chiropractic

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Posted 3 years ago

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Gerry, Senior Application Developer

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This issue hasn't been reported to us by other tablet users, but different tablets behave differently. As a test, would you be able to try double-tapping on the clinical note (not in the area of the image) to open it in the Front Desk Word Processor, then try double-tapping on the image itself (in the Word Processor view) to see if it's possible to open it in this way?
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Essential Health Chiropractic

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I have already been in contact with front desk technical support and he tried everything he could to make it work but even double tapping in the clinical note won't open word processor. When we did finally open word processor and click on the picture it still didn't work
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Timothy, Business Care Manager

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We can reproduce what you are describing and will try to resolve it in an upcoming release. Thank you for bringing this to our attention.