Patient Booking Gateway - Holiday Setup

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  • Updated 12 months ago
As practices close for the end of year holiday period, it is important for Patient Booking Gateway users to correctly setup their Appointment Book to prevent online bookings during holiday closure hours. These instructions will assist in making sure that your Appointment Book Rules do not allow patients to book online at times when your staff are on leave over the holiday break. 

Setting up public holidays will rule out the diary for all practitioners and prevent online appointments from being made on these days. Please see the article below which will walk you through ruling out whole public holidays on the diary: https://community.smartsoft.com.au/smartsoft/topics/creating-and-editing-public-holidays-in-front-de...

Any other unavailability must be setup as a general rule on the diary for either whole days your entire practice is closed and for individual practitioners on annual leave. 

In System Information > Appointment Book > Rules you will be able to clearly see which rules allow online bookings by glancing at the ‘Schedule’ column. A tick in this column indicates that appointments can be made during the times specified by the rule.



Below is an example of a rule that will mark the entire practice as closed for several days.



For a detailed guide on Appointment Rules, check out this article: https://community.smartsoft.com.au/smartsoft/topics/creating-rules-in-front-desk

Patient Booking Gateway users can also update the Opening Hours located under File > Patient Booking Gateway Configuration > Booking Locations. This is a free text field, so you can add extra information to display for your patients who are booking online during the holiday period.



If you require assistance configuring your Appointment Book Rules, please open up a support case at: www.smartsoft.com.au/support 
Photo of Steven

Steven, Business Care

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  • Happy

Posted 12 months ago

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In Stride Health Clinic

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Maybe an option to include here is Practice Locations - this would assist with locations across boarders.
 Sharon
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Timothy, Business Care Manager

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Hi Sharon. Could you please elaborate on this? Appointment Book Rules can be applied to Practice Groups, which generally represent locations.