Patient Details Showing in Envelope Window

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  • Idea
  • Updated 2 years ago
We are finding that when posting third party invoices, the patient details are showing in the window of a DL envelope.  It's only about 1cm but for confidentiality reasons it shouldn't be showing at all.  Could this be moved to the right please?
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Hand Works

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Posted 2 years ago

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Joyaa Antares

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Interesting. Just a thought: is this dependent on the size/format of your company logo?
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Hand Works

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I don't think so.. our details are at the top right of the page.

The third party billing address is underneath and to the left, the patient details are underneath and to the right.  So our details are above all of this. 
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Timothy, Business Care Manager

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Hi HW. Thank you for your post. Margin settings are available within the System Information > Printing Layout window. These include Statement Top Margin, Statement Bottom Margin, Report / 1 Part Statement Margin and an Address Offset Margin.

Adjusting these through trial and error may correct the position of the patient name with the type of envelope you are using.

We suggest starting with the Report / 1 Part Statement Margin. 

(Edited)
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Hand Works

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Thanks Timothy - I've already spoken with Smartsoft tech support about this.  Adjusting the address doesn't also move the patient details so they suggested posting here as an idea for a future change.