Patient Online Booking Gateway App

  • 4
  • Idea
  • Updated 5 years ago
  • Implemented
We drive a lot of patients to our website to book and manage their appointments online. We have had a lot of feedback saying that the patient online booking form can be a confusing and hard to navigate. 
Would be so helpful to say to patients, download this app and you can manage appts through this. Anyone else finding this same problem and see an app being launched in the near future?
Photo of Ashleigh Morris

Ashleigh Morris

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Posted 5 years ago

  • 4
Photo of Timothy

Timothy, Business Care Manager

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Official Response
Hi Ashleigh

I just want to confirm that you are using the Front Desk Patient Booking Gateway and not another product? 

If you are using the Patient Booking Gateway, I can confirm that we’ve spent quite a bit of time refining the design of the interface and have tested it with various users. Our opinion and the feedback we’ve received is that it is easier to use than most online ticketing services. The system uses the processes and decision making steps that a receptionist would follow when booking an appointment so that the patients are booked in appropriately.

I can confirm that we are currently working on a mobile-specific site for the Patient Booking Gateway that will improve the experience for patients accessing your site from a smartphone - this will also give patients the ability to add a link to your booking site on their smartphone home screen.

I’m pleased to hear that you are driving traffic to your booking gateway, as this creates great efficiency for your practice. Some of the best implementations of the Patient Booking Gateway are seeing upwards of 300 active users per month making and managing appointments.

Be sure to follow the Announcements category on the community to receive email alerts when new versions of the Patient Booking Gateway are released.