Patient Responding to SMS Reminder With Emoji

When a patient receives an appointment reminder and responds with a thumbs up emoji to indicate they are coming, we receive a response in FD as two question marks?? This is confusing as it would appear that the patient doesn't understand the message, when they are actually just acknowledging it.

Dr Goran

2 Posts
1 Reply Like

Posted 4 months ago

4 months ago

Albie Firley

3 Posts
0 Reply Likes

We havre the same issue

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2018-11-19T04:19:10+00:00

Simone Tenae Thomas

14 Posts
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We specifically ask patient to reply "Yes" - it doesn't always work, but it's minimised the issue

4 months ago

Timothy, Business Care Manager

754 Posts
220 Reply Likes

Hi Goran. The Front Desk SMS reply path does not currently support emoji. We're happy to investigate what can be done in this area as a low priority item.

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4 months ago

Dr Goran

2 Posts
1 Reply Like

Thanks Timothy, even if the response came up as a "yes" or a ":)", something that indicates that the person is confirming their intention to come, rather than question marks.

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Patient Responding to SMS Reminder With Emoji

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