We have clinics at two locations. If a client is seen at one (clinic 1) and pays at the other (clinic 2) the payment is allocated against the appointment location - this means that our EOD is out at both locations as payment does not show where it was taken (clinic 2) - EOD rec is under, and shows at clinic 1 - EOD rec is over.
We have spoken to support at FD but the only option they have is to change the provider to match the clinic where payment was taken. This then means our activity reports would not be correct and also leaves the appointment that the payment is for, completed but still open/coloured. This could become a problem in the future if it happens more than occasionally or involves a provider that only attends one of the clinics.
We would like to be able to adjust the payment location (similar to the change date ability?) so that payment is still linked to the appointment (and provider) at clinic 1 but shows on the EOD at clinic 2.