PBG new patient mobile phone details

  • 1
  • Problem
  • Updated 10 months ago
  • Not a Problem
Hi,

We are finding many patients who set up their PBG "profile" are putting their mobile phone number in the home phone number field.
This means they are not receiving their SMS reminder before their first appt (and some people are forgetting to attend!).

Whilst our admin team do their best to fix these manually, there are times when they simply get missed.

Other than manually correcting, is there any other fixes people can think of please?
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Rachel Bruce

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Posted 10 months ago

  • 1
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Timothy, Business Care Manager

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Hi Rachel. We have been unable to replicate this issue when booking as a guest or when submitting a registration request in the latest version of the Patient Booking Gateway. We recommend upgrading at your earliest convenience. 
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Rachel Bruce

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Hi Timothy,

The issue is that the patient is putting the number in the wrong field so there is no mobile number registered when sending the sms reminders.

If you register as a new patient and put your mobile number in the home phone field, you should not be able to send yourself the reminder sms.

I am looking for advice from other users with regards "catching" these registrations so we can manually move their mobile number to the mobile field as we have missed a few recently.

Thanks,
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Timothy, Business Care Manager

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Hi Rachel. The guest booking details and registration screens have been simplified in newer versions of the Gateway (see below). If a patient enters a landline and a mobile number in the phone number fields (regardless of which order), the mobile number will always be assigned to the Mobile field on the patient file. This should prevent staff having to move phone numbers around on the patient file when guest bookings/registration requests are received. 
(Edited)
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Rachel Bruce

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Brilliant Timothy, thank you