Hi,
We are finding many patients who set up their PBG "profile" are putting their mobile phone number in the home phone number field.
This means they are not receiving their SMS reminder before their first appt (and some people are forgetting to attend!).
Whilst our admin team do their best to fix these manually, there are times when they simply get missed.
Other than manually correcting, is there any other fixes people can think of please?
We are finding many patients who set up their PBG "profile" are putting their mobile phone number in the home phone number field.
This means they are not receiving their SMS reminder before their first appt (and some people are forgetting to attend!).
Whilst our admin team do their best to fix these manually, there are times when they simply get missed.
Other than manually correcting, is there any other fixes people can think of please?
Posted 2 years ago
Timothy, Business Care Manager
Timothy, Business Care Manager
Hi Rachel. The guest booking details and registration screens have been simplified in newer versions of the Gateway (see below). If a patient enters a landline and a mobile number in the phone number fields (regardless of which order), the mobile number will always be assigned to the Mobile field on the patient file. This should prevent staff having to move phone numbers around on the patient file when guest bookings/registration requests are received.
(Edited)
