Permanent SMS Reply Phone Number

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  • Updated 3 years ago
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We would find it useful to have a dedicated number tied to our Front Desk system so that Practitioners in our group can send texts to the system.

That number would not need to be the one that sends outbound SMS to clients. It would just be a number dedicated to receiving messages.

Can you please advise whether your SMS provider could facilitate this at a fee?

Would others find this useful?
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Dan

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Posted 4 years ago

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Timothy, Business Care Manager

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Hi Dan

We have made a decision not to provide fixed (virtual) phone numbers as these numbers can be quite expensive ($250 once off and $25 a month) and there is no guarantee that the same number can be kept over an extended period of time.

It seems that your need for this facility is so that practitioners can send messages into the Front Desk system.  We are currently working on a Front Desk Messenger Application for iOS (iPhone, iPad), which will provide you the same functionality as the in-office Front Desk Messenger while not at your PC and even outside of the office. This functionality will be available at no cost for all users on a current support and upgrades agreement.

A little off track but in regards to custom phone numbers/names while using SMS, Front Desk does allow you to enter a custom name or phone number (sender ID) that will appear on a client’s phone. However, if you use a custom sender ID replies to these messages will not be returned to Front Desk. Though it has its limitations, there is still a place for this functionality so that messages can be returned to a physical phone that you have access to in the case of using a custom phone number or for general greetings “ Merry Xmas...etc” or marketing campaigns, where you want the SMS sender to be your practice name.  Further, once setup you’re not stuck with using this functionality all the time as you can have a choose to override the Sender ID implement at the time of sending messages depending on the intent of your messages.

This can be configured via System Information > SMS:



You can adjust whether you would like this to be enabled by default as above as well as giving the option to enable/disable this function on the 'Send SMS' window as below:

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Dan

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Hi Timothy,

That is very good news about the Messenger application. Any ETA on this?

Also re the user ID setting I am not sure I understand this part of your reply:

Though it has its limitations, there is still a place for this functionality so that messages can be returned to a physical phone that you have access to in the case of using a custom phone number

What do you mean...so that messages can be returned to a physical phone?

Do you mean if we enter our own mobile number into the Sender ID replies can go to this number?

Thanks Timothy.
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Josie Tropeano, Product Manager

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Hi Dan

If you type 'Front Desk Messenger' in the Apple app store for IPhone/IPad you will find our new IOS app there. In soft launch at the moment. If you open up a support case through www.smartsoft.com.au/support we can email you some more detailed instructions. It will be officially released next week.

Josie
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Josie Tropeano, Product Manager

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and its free :)
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Gerry, Senior Application Developer

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Hi Dan

The iOS Messenger app is currently a work in progress and should be out in the next couple of months.

Here's a screenshot of it working on an iPhone a few months ago.



In relation to the sender ID, if you enter your mobile phone number, replies will come back to a physical phone but not the Front Desk application. Your mobile number must be prefixed with 61 (for Australia), and you also need to drop the 0. For example, for the number 0410 123 456 you would enter 61410123456.

This can be handy if you have periods when your practice is closed.
(Edited)