Popups from TYRO when trying to process a payment

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  • Updated 4 years ago
I find it is annoying to have notifications from TYRO pop up while trying to process a patient's payment.  Does anyone else out there have this happen?
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Lesley

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Posted 4 years ago

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DrMat

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I wouldn't necessarily say they are annoying but they are ill-timed only coming up mid-processing a a patient.  Staff don't have time to read them properly, let alone let the principal know what the message said as they are just trying to process the patient.  They need to come up as a separate window or something so processing can continue and when appropriate the staff can show the principal etc
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Andrew, Community Manager

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Hi Lesley and DrMat

My understanding is that the notifications are sending through to your terminal as soon as it reconnects to Tyro, so while the terminal is idle a few messages might be queued, and then when you go to use it next the terminal reconnects to Tyro and the messages are sent through. 

We have been in contact with Tyro regarding these notifications and when they appear, and they have agreed to review the notification system and look into a better solution.