PracSuite – Smartsoft’s New Professional Cloud Product - Coming 2019

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  • Announcement
  • Updated 2 months ago
  • (Edited)

Hi Community

The Smartsoft team is excited to share with our users a new project that we have been developing this year. PracSuite is a new professional grade online cloud practice management system (PMS) for the Australian allied health industry. PracSuite will not replace Front Desk but will be a separate product for those seeking a cloud/browser-based product. Note that there are advantages and disadvantages to both desktop and browser-based products. Based on individual needs, either the Front Desk or PracSuite product may suit you best.

The project is still under close wraps, but we are pleased to share with you the following:

  • Smartsoft will be using all our practice management knowledge and advanced software development skills accumulated over the past 20 years to deliver a new standard of professional browser-based PMS.
  • We are working hard to ensure that ease of use, simple workflows, advanced configuration and features, together with the high level of support that our current Front Desk users’ value is maintained.
  • Smartsoft will not be compromising on security and protection of your data, together with high availability through our ‘gold standard’ system architectural design and cloud hosting platform.
  • An easy, no cost migration path, including a full data transfer, will be offered to users with a current support agreement moving from Front Desk to PracSuite.
  • Previews of PracSuite will begin mid-2019, with an expected release date in the second half of 2019 when all our feature and quality standards are met.
  • A survey will be sent to all Front Desk users over the next few weeks to help further gain customer insights into what is important to you so that we can set priorities for this new project.
A truly professional online practice management system is just over the horizon!

Kind regards

Tony Taddeo
Managing Director
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Tony Taddeo, Managing Director

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  • Excited

Posted 9 months ago

  • 16
Photo of Renee


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How exciting!!! How do we sign up for a demo?
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Julienne Locke

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Will this have DVA integration?

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Timothy, Business Care Manager

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Hi all. More details will come in due time :)
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Adeline Wong

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Would love to hear any update regarding this cloud based management system.  Will it integrate with any accounting software? 
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Steven, Business Care

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Hi Adeline

Thank you for your post. I am happy to report that the PracSuite development is going well with the product shaping up to the Smartsoft high standards that you’re used to.  The site looks great, the workflows are excellent and the configuration options will cater to real-world practice management needs. We are looking forward to being able to show it to our users.

At this stage, Xero integration is confirmed with the possibility of MYOB integration if there is enough demand.
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Adeline Wong

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Thanks Steve for the update. Any idea on time line for PracSuite to be launch?
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Timothy, Business Care Manager

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Hi Adeline. Due to the nature of software development, we can't provide an exact release date, though we're aiming to launch PracSuite in the second half of 2019. We're looking forward to providing users with a sneak peek in the coming months!
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Justin Wray

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Could you survey FD users to find out what account system they use? I see you have just done Xero but is that the main account package your users use or is it MYOB? Sounds like its easier for your works to work with from what I have read in the community pages but is it what the majority need? I understand it will come down to how many people reply to the survey, but if worded correctly the reason why you neeed this info you may have some success. Being an MYOB user it just is double handling for us in entering data.
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Timothy, Business Care Manager

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Hi Justin. We haven't ruled out an integration with MYOB, though the demand was certainly less than Xero based on the recent survey and feedback collected on our helpdesk.
Photo of Kerri-ann


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Hi, I'm currently using Front Desk but am looking into acquiring an additional messenger system for the team as we need more organised communication. As we plan to move to PracSuite, before we dive into using a third party product, could you tell me bit more about the expected capabilities of the PracSuite messenger system? - Thanks
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Timothy, Business Care Manager

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Hi Kerri-ann. Front Desk includes an Office Messenger application, which works in conjunction with Front Desk on your desktop and on an iOS/Android mobile device e.g. iPhone, iPad, Samsung Galaxy etc. I can confirm that we plan to have instant messaging functionality in PracSuite.