PracSuite – Smartsoft’s New Professional Cloud Product - Coming Soon

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  • Updated 1 day ago
  • (Edited)

Hi Community

The Smartsoft team is excited to share with our users a new project that we have been developing this year. PracSuite is a new professional grade online cloud practice management system (PMS) for the Australian allied health industry. PracSuite will not replace Front Desk but will be a separate product for those seeking a cloud/browser-based product. Note that there are advantages and disadvantages to both desktop and browser-based products. Based on individual needs, either the Front Desk or PracSuite product may suit you best.

The project is still under close wraps, but we are pleased to share with you the following:

  • Smartsoft will be using all our practice management knowledge and advanced software development skills accumulated over the past 20 years to deliver a new standard of professional browser-based PMS.
  • We are working hard to ensure that ease of use, simple workflows, advanced configuration and features, together with the high level of support that our current Front Desk users’ value is maintained.
  • Smartsoft will not be compromising on security and protection of your data, together with high availability through our ‘gold standard’ system architectural design and cloud hosting platform.
  • An easy, no cost migration path, including a full data transfer, will be offered to users with a current support agreement moving from Front Desk to PracSuite.
  • Previews of PracSuite will begin mid-2019, with an expected release date in the first half of 2020 when all our feature and quality standards are met.
  • A survey will be sent to all Front Desk users over the next few weeks to help further gain customer insights into what is important to you so that we can set priorities for this new project.
A truly professional online practice management system is just over the horizon!

Kind regards

Tony Taddeo
Managing Director
Smartsoft
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Tony Taddeo, Managing Director

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  • Excited

Posted 2 years ago

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Renee

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How exciting!!! How do we sign up for a demo?
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Julienne Locke

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Will this have DVA integration?

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Timothy, Business Care Manager

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Hi all. More details will come in due time :)
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Adeline Wong

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Would love to hear any update regarding this cloud based management system.  Will it integrate with any accounting software? 
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Steven, Business Care

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Hi Adeline

Thank you for your post. I am happy to report that the PracSuite development is going well with the product shaping up to the Smartsoft high standards that you’re used to.  The site looks great, the workflows are excellent and the configuration options will cater to real-world practice management needs. We are looking forward to being able to show it to our users.

At this stage, Xero integration is confirmed with the possibility of MYOB integration if there is enough demand.
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Adeline Wong

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Thanks Steve for the update. Any idea on time line for PracSuite to be launch?
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Timothy, Business Care Manager

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Hi Adeline. Due to the nature of software development, we can't provide an exact release date, though we're aiming to launch PracSuite in the second half of 2019. We're looking forward to providing users with a sneak peek in the coming months!
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Justin Wray

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Could you survey FD users to find out what account system they use? I see you have just done Xero but is that the main account package your users use or is it MYOB? Sounds like its easier for your works to work with from what I have read in the community pages but is it what the majority need? I understand it will come down to how many people reply to the survey, but if worded correctly the reason why you neeed this info you may have some success. Being an MYOB user it just is double handling for us in entering data.
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Timothy, Business Care Manager

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Hi Justin. We haven't ruled out an integration with MYOB, though the demand was certainly less than Xero based on the recent survey and feedback collected on our helpdesk.
(Edited)
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Bayside Family Chiropractic

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We would love MYOB integration. 
(Edited)
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Kerri-ann

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Hi, I'm currently using Front Desk but am looking into acquiring an additional messenger system for the team as we need more organised communication. As we plan to move to PracSuite, before we dive into using a third party product, could you tell me bit more about the expected capabilities of the PracSuite messenger system? - Thanks
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Timothy, Business Care Manager

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Hi Kerri-ann. Front Desk includes an Office Messenger application, which works in conjunction with Front Desk on your desktop and on an iOS/Android mobile device e.g. iPhone, iPad, Samsung Galaxy etc. I can confirm that we plan to have instant messaging functionality in PracSuite.

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Maryann Royes

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Looking for updates on PracSuite, please...... :)
Keen to know if it will have the same awesome DVA/Medicare claiming system...
Also, any idea on pricing yet....??
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Timothy, Business Care Manager

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Hi Maryann. No pricing has been set for PracSuite at this stage. We definitely plan on having full Medicare/DVA Online claiming functionality in PracSuite at some stage. Currently, Medicare is working on a new integration platform for cloud-based software. Rather integrating PracSuite with an older integration, we will be waiting for Medicare to release their new integration platform.
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Clare Blackburn

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Hi we are trying as much as possible to create a paperless practice, at the moment I like to hand write on paper when i am talking to patients and then have to transfer it into my clinical notes, to help with this i currently have a attachment through word and use the drawing function with stylist pen and a tablet computer to stop the use of so much paper. Will PracSuite have a function where a draw function is integrated into the clinical note section?
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Timothy, Business Care Manager

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Hi Clare. Thank you for your interest in PracSuite. I can confirm that PracSuite will have a drawing function as one of the elements of the clinical notes area.
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Timothy, Business Care Manager

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Official Response
Hi all. Development on PracSuite is progressing well and we are working towards an initial launch at the end of 2019. As previously confirmed, Smartsoft will soon be offering both desktop and cloud-based allied-health practice management software with Front Desk and PracSuite respectively. Click the images below for a sneak preview!
(Edited)
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Renee

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So excited and perfect timing for the launch for us!!!  Definitely keen for a trial :) 
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Mark Heard

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We were always drawn to Cliniko because of it's cost & being fully cloud based. We stopped because it didn't integrate with DVA/Medicare. There are ways around it but it's pretty "clunky" & relatively time consuming. Frontdesk's current process with DVA/Medicare claiming is ideal so if PracSuite is not going to have that functionality, we wouldn't be looking to swap over unfortunately - even though we would like to. We have Frontdesk hosted by Hostus so we are "cloud based" but it is also very costly. There are so many things to consider when choosing the right PMS & whether to swap to a different platform. And again not a criticism, Pracsuite looks nice but until we see how the functionality is compared with Frontdesk, we'll keep watching how Frontdesk & other PMS develop.
(Edited)
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Maryann Royes

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I agree 110% with Mark.  Frontdesk's current process with Medicare/DVA is AMAZING.  If PracSuite does not have the same Medicare/DVA intergration, it would be very disappointing and would be a big factor in us NOT using PracSuite and using another Cloud based program.  Again, as Mark said, hosting FrontDesk in a cloud system is VERY costly and not maintainable long term. 
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Julienne Locke

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Wouldn't medipass integration be a work around for this issue??  We are also wanting to transition like yesterday, however cliniko accounts wont be as smooth?  but not sure if we are going to be able to wait.  Another 6 months of chasing paper around our office is going to be the end of me...
(Edited)
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Tony Taddeo, Managing Director

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Hi Mark

Thank you for stimulating some discussion on Pracsuite. Currently, Medicare is revising their new claiming PMS interface, and once this is ratified, we will include this functionality in Pracsuite.

Front Desk has 20 years of software development under the hood, so it will take some time for Pracsuite to have all the like-for-like features. Having said this, starting with a clean slate and a new platform has allowed us to add some new and exciting features not easily possible in Front Desk.

Our focus will be on adding value for our users through quality products and support rather than having the ‘cheapest’ offering. As an example, we will not be supporting out-of-office workers, such as support staff taking calls from home, accessing your data in an unsupervised environment. Further, our integrations will work as intended in real-world situations, which I believe may not be the experience industry wide.

After Pracsuite is released, we will be publishing a roadmap of future developments in the next 12 months to help users considering migration to the new product plan their entry point.

Tony
(Edited)
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Mark Heard

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Thanks Tony. Appreciate the update! Look forward to the official release. Appreciate the difficulty of officially predicting release dates - for us I don't think we'd look to swap over until Medicare is integrated. I also assume that there might be greater connection or opportunities with 3rd parties like Physitrack & Cliniqapps???
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Tony Taddeo, Managing Director

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Hi Mark

The new platform will allow for access to cloud API's by 3rd parties. The API's will be available to approved vendors that meet our data use and privacy policies. Both the Pracsuite end-user and Smartsoft will need to authorise access to user data held in the system.

As an update, we are currently in discussions with ClinicApps as a possible early integrator.

I note you had a recent demo of Pracsuite with Tim. What was your initial thoughts on the "look and feel" and overall quality of the product?

Tony

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Admin CompleteHealth

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Hi Tony,

Just wondering when there is a more concrete release for pracsuite. I have to update my server by Jan 2020, as Server 2008Microsoft won't be supported by updates after this date. So I am looking to update frontdesk to pracsuite long before this date to avoid having to use a server, as the main reason I use a server was to service frontdesk. 
Any ideas when we will see a rollout, as 'end of the year' is close. You can write off Dec with holidays and xmas rush, as major changes need support and I would bet a Dec rollout won't happen 
Cheers Dean
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Adeline Wong

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Thank you for asking this question. I’m in the same situation too . Would love to start planning forward and get ideas on what need to be in place.
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Andrew Jenner

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Sounds like there are a few of us in this situation!
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Tony Taddeo, Managing Director

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Hi Dean

Thanks for your interest in Pracsuite. We plan a soft release of Pracsuite late this year together with a roadmap of future developments on the product, which will happen quite quickly over 2020.

Due to individual needs, it would be best that you contact our business care team, who can give you a better indication to your enquiry based on your current use of Front Desk. They may even give you a peek of the development Pracsuite system :). I suggest you will not need to be concerned about renewing your current IT infrastructure.

regards
Tony
(Edited)
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Peter Locke

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Hi Tim,
Can you confirm if Prac suite will be using an open source API?
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Julienne Locke

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The end of 2019 is rapidly coming to a close. Do you have any indication as to the roadmap/timeline you referred to above if we were planning a transition to online use? as per many above we are itching for news.  We can't keep our current file/clinical records system in place, servers are no longer having updates from Jan 2020.  We are needing to invest in technology for our staff that is able to handle NDIS more significant clinical reporting abilities,face to face and all funding bodies in between

We understand from the Physio conference (having spoken to Medipass) you were in discussion with Medipass about integration and they reported they were keen to integrate, it was just up to Smartsoft re their integration.  In lieu of a DVA/Medicare portal when you first release is this a realistic option to allow a earlier switch to Pracsuite? 

Can you advise any further?

(Edited)
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Tony Taddeo, Managing Director

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Hi Julianne

Thank you for asking about the Pracsuite development. Things are going well, and we expect to release the product to some of our user group this year. A roadmap will be released at that time. At this stage, the feedback from users that have seen the product is hugely positive.

Concerning Medipass, our preferred option is to integrate directly with Medicare and DVA Online as a priority, even if it takes a little longer, as our users will appreciate the added functionality this will provide. We currently support practices using multiple PMS systems in their enterprises, and their feedback to us is that they prefer the Medicare and DVA online functionality in Front Desk over other options. We wish to bring this functionality also to Pracsuite. 

It would be best to contact our business care team to discuss your individual needs and if the product will be suitable for you by January so that you can make appropriate arrangements.

Tony
(Edited)
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Julienne Locke

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we have spoken to them and if medicare/dva integration is not offered until realistically July 2020 or beyond we will, as many above have stated will need to transition elsewhere. But i think you need to be more transparent with realistic timelines for practices so we can plan business spending, technology investment
between all our own projects etc
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Scott Wilson

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Hi Tony

Like many other users who are big fans of Front Desk, I have been waiting a very long time for the release of this software.  It is now well beyond the projected release date. As with many others on this forum, I have held off looking at other platforms.

I have had a preview of the new platform - what I have seen is super impressive. However are number of pretty critical integrations are not going to be ready at launch and won't be for some time from what I understand. In particular;

- There is no eftpos integration at all with the new platform - this means double the amount of processing, both via the eftpos terminal and on PracSuite. I find this absolutely staggering and to be told that other practices don't see this as an issue surprises me

- Physitrack is not integrated with the new platform

- As has been mentioned here extensively Medicare and DVA are not integrated. Personally for our practice, I am less worried about this. For others it is a significant hurdle

I agree with Julienne - there is a lack of transparency about when exactly all of this will be offered. The distinct impression I have is this may well be into the 2nd quarter of next year at the earliest.

I have loved Front Desk, still do, it is a great product, the support team you have are phenomenal.  We are no longer able to sustain a platform that is not cloud based.  I need some clarity on when eftpos integration and physitrack will work with Prac Suite. If it is beyond January 2020, we will have to explore a new provider.
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Tony Taddeo, Managing Director

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Hi Julienne

You were informed that Medicare/DVA integration would not be available until mid-2020 in a "transparent and realistic" manner in July this year. 

Not sure how we could better assist you. 

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Julienne Locke

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Tony - when we spoke to the team initially there was no discussion of any delay in having the same functionality to what are all working with currently. DVA/Medicare/Eftpos integration.  Then when specifically asked about it we were advised DVA/Medicare it was Jan 2020.  Then March.  Now above here others are saying mid 2020.  
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Tony Taddeo, Managing Director

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Hi Scott. We have always tried to be as transparent as possible with the timing of our releases. Unfortunately, the development of complex software is a fluid situation and priorities and timelines may change. We have chosen to provide some indication of release times for new functionality, but in future, we may change this policy.

We could have done better with the Xero integration, which was late and the patient online intake forms, which is still in development. On the flip side, our integrations go the extra mile and work correctly in real-world environments. This can't be said for all vendors.

In regards to PracSuite, we have always stated a release date of this year, with interfaces to follow quickly afterwards into 2020.

In your particular situation, I can say that EFTPOS integration will be one of the first interfaces to be released. In regard to Medicare/DVA the release will occur shortly after Medicare releases its new online interface in early 2020. 

Thank you for your kind words in regards to Front Desk and the support you have received by our team in the past. Further, as you have stated, PracSuite is "super impressive", which we believe will set a new standard for cloud-based practice management software.

At Smartsoft, we believe that your practice management software is critical to the running of your practice and some times the extra care we take, means that it takes us a little longer to implement. I hope you can wait, but if you can't we understand.

Thanks

Tony

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Travis Bateman

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Hi Folks.

Thanks for yesterdays email update about the Pracsuite program.

Unfortunately, because so many features such as Online booking with be absent at launch it is a long way from being a product that we can consider for our use at this time.  However we will look on with interest as the product develops. 

One question i had was - are there any plans for an online payment platform at all - either for PracSuite or FD? Something that would enable pre-payment for classes etc?  I know it is something that has been "planned" for a while but discussion has fallen off the radar....Any chance of an update.  it would be a game changer for us.
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Timothy, Business Care Manager

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Hi Travis. We expect most integrations to be completed by mid-2020. We service a wide variety of practices that use various levels of Front Desk’s features, so at launch, PracSuite will be suitable for many of our clients that don’t require all the integration features. I note that you haven’t had a demonstration of PracSuite at this stage. So that you can make an informed assessment, you’re welcome to arrange a demo using the following link: https://app.acuityscheduling.com/schedule.php?owner=18224299

Regarding online payments, we are aiming to bring this functionality to both Front Desk and PracSuite next year.

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Travis Bateman

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Understood Timothy,  my response was more feedback rather than a negative comment.  The program looks good from a distance - but without integrations working it is not suitable for us in it's current iteration.  When those features come on board many practices (including ours) will be looking more closely at the product. 

Good to hear about online payments  - but you fell into the trap of quoting a timeline...  I will hold you to that - a 2020 launch for online payments :)   
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Sal Deakin

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I watched the PracSuite webinar last week and it looks good. Are you able to tell me more about Medicare/DVA online claiming functionality and availability?

Also will online bookings be available when its released?
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Timothy, Business Care Manager

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Hi Sal. Thank you for your kind words about PracSuite. It is certainly an exciting product.
 
Our initial release with testing users over the coming month will not include the online booking function, but this will be our highest priority once testing has started. Regarding Medicare, we will be integrating directly with Medicare & DVA rather than going through a third-party so that we can provide the best user experience. Currently, Medicare is finalising its vendor interface for cloud practice management systems. At this time, our expectation is for a Medicare/DVA integration release in June/July.
 
Depending on your individual needs your entry point to migrate to PracSuite may vary.
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Kjersti Endresen

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Any update on when pracsuite will be ready for release?
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Timothy, Business Care Manager

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Hi Kjersti. The latest PracSuite information can be found here: https://community.smartsoft.com.au/smartsoft/topics/pracsuite-frequently-asked-questions

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Mark Heard

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Tony & Tim, thanks for developing PracSuite - I am super excited to see how it is coming together. We are very keen to move over to PracSuite once Medicare/DVA/Eftpos has occurred - is June/July still likely for this?

What about online booking - I guess that will fall into the 2nd half of 2020?

Here's a big question when roughly will FD as it currently is be able to be replaced by PracSuite i.e. providing very similar functionality?

Last question, what I would find very helpful would be some guidance for say when PracSuite is up & running but maybe not with full functionality that we are used to, how can we use PracSuite and find other ways to address the areas it doesn't provide???
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Timothy, Business Care Manager

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Hi Mark. We share your excitement regarding the release of PracSuite. Having been involved with many of the live demonstrations of the product, I can say that the consumer feedback has been incredibly positive.
 
Our efforts to date have been to match or exceed the Front Desk functionality in the critical areas of appointment booking, billing, clinical notes and reporting to meet "real-world" practice management needs. Together with our fast and innovative interface, we see this as significantly adding value for our users. Adding of third-party interfaces will follow shortly after with a direct Medicare/DVA integration being available in the second half of this year.
 
We will have more information to share regarding what features are available in the launch version of PracSuite in the coming weeks to help you plan your entry point into the product.