Practice address/ Practice location/ Practice phone letter tags

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  • Updated 3 years ago
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We have clinics multiple clinics across multiple states each with different phone numbers and addresses. When writing a letter we are in need of a letter tag that automatically uploads this location specific information.

* Currently I can only find room to enter 1 "PracAddress' - so this letter tag does not help us.
* The 'PracLocation' gives me the town name, but there are not enough characters to have the actual address details.
* I can't find any tag for "PracPhone'

I'm sure this is not an unusual requirement of the system - hopinh I am missing some simple step??
Photo of Rebecca Piazza

Rebecca Piazza

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Posted 3 years ago

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Andrew, Community Manager

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Hi Rebecca

Welcome to the Community.

The first solution would be to create a standard letter template for each location, which specifies the appropriate address. With this solution you could also take it further and have a graphical header which includes the address details, rather than just a standard text block.

A second option would be to use the <<PracticeAddress>> tag. This will take the Default Practitioner of the patient, and lookup the address from within their Practitioner file as below.

By default this will match the 'Practice' address details, but you can adjust it within the Reminders tab to use the Practice Group or a Custom address.

Please note that this is also the address that will be sent with SMS calendar links.