Preferred name in SMS appt reminder

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  • Updated 2 years ago
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Is there anyway for the SMS appointment reminder to pick up the patients 'preferred name' rather than their first name?
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Geelong Hand Therapy

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Posted 2 years ago

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Timothy, Business Care Manager

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Hi Jane. Instead of using the <<FirstName>> tag, it is possible to use the <<Prefname>> tag in your SMS Appointment Reminder template to list the patient's Preferred Name. Give this a try and let us know how you go. 
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Geelong Hand Therapy

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Thanks Tim - doesnt that mean though that it wont pick up a name if there is nothing written in the preferred name section?
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Timothy, Business Care Manager

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If no preferred name exists, the tag will default to using the patient's first name :)
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Geelong Hand Therapy

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Excellent!!  Thanks for that :)