Printing Healthpoint code on receipts

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  • Updated 3 years ago
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Would it be possible to either by default or as an option, print the Healthpoint/HICAPS code on receipts?  Our regular appointments use the Workcover item code OC-1 which is fine most of the time but if a healthfund is down and we print a receipt for the patient to claim later we often get a phonecall saying they couldn't claim it because the item code #1005 isn't printed anywhere on the receipt.  If both were printed it would solve a lot of these problems.
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DrMat

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Posted 3 years ago

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Steven, Business Care

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Hi DrMat

You probably shouldn’t be billing all your regular appointments as the Workover code (OC-1).  What I suggest is to set up your Practitioner files to have the correct Default Item Codes set for both Private and Workcover patients. This is found under the Default Items tab of a Practitioner’s file. 



When you go to make an appointment Front Desk will automatically assign the appropriate item code for you which will then be printed on the receipt. 



Naturally, all patients will need to have their fee categories set correctly, which also tells you what type of billing applies for each patient. This is done on the General tab of a Patient’s file.



Though, I haven’t tested it, I don’t believe that the Workcover code OC-1 will be recognised by a Tyro or HICAPS terminal at the time of transaction if it is not a health fund accepted (either electronically or printed) billing code. 
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DrMat

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Yes they should be set up correctly, it's just been on that code since we first set up FrontDesk 7.5 years ago.  Never had a problem with submitting hicaps or tyro claims though i guess because it's sending the healthpoint code. 
If i change the default item code is there a way for that to then take effect on all the patients already booked in or will each one have to have the new item code applied as they are processed? 
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Steven, Business Care

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Thank you for using the program for so long :)

Generally patients that are already booked in will require their codes changed individually. If this is going to take you more than 20 minutes or so, we would be happy to create a script to help you out. The time for us to create this script would likely be around 30 minutes :)
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DrMat

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It would definitely take us more than 20mins to change all the existing bookings for the two chiropractors, if the script would come under our existing tech support package that would be fantastic to save us a lot of time!
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Steven, Business Care

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Could you please submit a support case using the below link, we are happy to provide this at no additional charge to your current support agreement:

https://smartsoft.com.au/support/
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DrMat

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Done, thanks for your help
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david donkin

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Steven, does this work on the example where having receipted a patient as medicare and the correct code has been used they cant claim as they have had their 5 under epc so they want a receipt for private claiming - theyve paid us so we cant just claim it - and we need to change the receipt. Atm to change the item number we have to delete the payment and then change the item number and then pay it off and then reprint, which is a pain? Thank you