Redirect after Booking completion

  • 2
  • Idea
  • Updated 8 months ago
  • Under Consideration
Hi Gang,

it would be fantastic if (after a completed online booking) patients could be redirected to a predetermined page on our website. It seems like it would be an easy enough setting on the booking gateway to implement, such as the option that allows a bcc of the patient email to be sent to our admin account, but if it allowed redirection to the website then this would allow us to track "conversions" much more easily. Obviously we can see from Google Analytics the online behaviour of those who click our Book Now button to redirect to the Booking Gateway site, but then after our statistics are limited. 

If a completed booking became the trigger for a redirect to our page, we'd have more useful stats for sales purposes, allowing us to track the effectiveness of marketing initiatives.

Thanks for your consideration.
Photo of Ben Kewish

Ben Kewish

  • 18 Posts
  • 5 Reply Likes

Posted 2 years ago

  • 2
Photo of David Ayres

David Ayres

  • 16 Posts
  • 18 Reply Likes
A redirect is actually quite useless as that goal set would only tell you the same information you have in the admin panel ie number of clients that booked online. I am sure Timothy can give you a run down of the Google tag manger integration that was recently added and how that could provide you more meaningful data.
Photo of Ben Kewish

Ben Kewish

  • 18 Posts
  • 5 Reply Likes
Great, thanks for that. I'll give him a buzz tomorrow.
Photo of Timothy

Timothy, Business Care Manager

  • 754 Posts
  • 220 Reply Likes
Hi Ben. In relation to redirecting to another page, we quite like the idea and will consider this for a future update, though you will need to take into account whether your gateway is embedded within another webpage or in its own webpage.

As David mentions, in relation to conversion tracking, the Patient Booking Gateway does support Google Tag Manager at different stages of the booking process. We will publish a Community article on this tomorrow.
Photo of Hamish

Hamish

  • 3 Posts
  • 1 Reply Like
Did this article get published? Can you provide a link? I can't find it when searching.
Photo of Ben Kewish

Ben Kewish

  • 18 Posts
  • 5 Reply Likes
I'd be interested too
Photo of Travis Bateman

Travis Bateman

  • 10 Posts
  • 11 Reply Likes
me too.
Photo of Timothy

Timothy, Business Care Manager

  • 754 Posts
  • 220 Reply Likes
Hi all. Apologies, this article did not get published. I can confirm that Google Tag Manager can be used to track activity at different stages of the booking process. Generally, we work with web developers or marketing people who are experienced in  using Google Tag Manager. If you have a need in this area, please open a support case at www.smartsoft.com.au/support and we can supply you with further information.