RemoteApp issues with Window Display Hierarchy and Right Click Menus

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  • Updated 6 months ago
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We were running FrontDesk 2017 over Terminal Services and not having a problem.
We've since migrated back to a desktop environment for lots of reasons however because our staff are required to work from multiple places and are often connecting over a VPN link, we've had to keep the FrontDesk application on the server.

So we can present the application to users like a desktop program, were using Microsoft RemoteApp to deploy it so it acts like a normal application on their desktops.

The problem comes in when the user wants to right click in the appointment book or when they open a client, then click on a button that would normally open another screen/pop up/etc. In this instance, the screen or right click menu simply doesn't show, takes 1-2 minutes or you have to take the focus away from FrontDesk and bring it back (ie: open your emails then go back) and the action you were trying to do appears instantly.

The issue isn't that the program is taking a long time to respond or just not working. The problem seems to be with the way FrontDesk is written and the Display Hierarchy of windows.

If you log onto the Terminal Server in a full remote desktop session, then Front Desk acts fine, is fast and works well.

In testing this, we've been through a few different scenarios.

Initial Configuration
- Windows Server 2012 R2
- Front Desk 2017

Then we tried
- Server 2016 + FD 2017
- Server 2016 + FD 2018

I'm a little stuck and not too sure where to go. Microsoft past KB articles points along the lines of it's how FD displays the window Hierarchy, possibly using a leaf-to-root method? But I'm not a programmer to comment further on that.

Hopefully someone else might have a solution.
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Jay Antoney

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  • frustrated

Posted 6 months ago

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Andrew, Community Manager

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Hi Jay

Welcome to the Smartsoft Community.

For queries that are more technical in nature it is best that you deal directly with Smartsoft.

Please open a support case on our website for further assistance: http://www.smartsoft.com.au/support
(Edited)