Removing practitioner from the front page of a client's file......

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  • Updated 2 years ago
Can you look at removing the practitioner from the front page of the client's file please? It causes great angst constantly -because we are a multidisciplinary clinic, sometimes our clients have at least 3 practitioners working with them at the same time - we have just billed a pair of orthotics to DVA under a Physio's provider number (because he's the treating practitioner on the front page) - these are going to bounce. I now have to delete the transaction through DVA, and resubmit it - this happens constantly due to operator error, but it would just be so much easier if we could untick the practitioner option so this doesn't happen any more. Something to look at for a future update? 
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Mandi - Sport & Spinal Physio

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  • frustrated!

Posted 2 years ago

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Geelong Hand Therapy

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Yes this is a real problem for us as well.. if you write a letter and another practitioner is listed on the first tab, its a real nuisance as their name comes up on the letter...
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Timothy, Business Care Manager

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Hi Geelong Hand Therapy. Once again, we believe that there is generally a main practitioner that the patient sees and it is a time saver to have this practitioner come up in most scenarios. When a patient is seeing multiple practitioners, it is not possible to know which practitioner is to be included in the letter.

Alternately, you can have a different template for each practitioner which will also include their provider number and perhaps a custom letterhead. 
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Timothy, Business Care Manager

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Hi Mandi

It is our thought that the in majority of situations there is a default practitioner or a current treating practitioner. Could you simply just ignore the practitioner on this screen?

Further, when billing from the appointment book, the practitioner with whom the patient has the appointment will automatically be selected. It is best practice to bill from the appointment book to avoid these types of errors.
(Edited)
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Mandi - Sport & Spinal Physio

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Hi Timothy - thanks for the reply. We can't ignore the default practitioner, as we have massage, podiatry and physio services here - they don't intermingle when it comes to DVA, and Hicaps unfortunately and that is where we are getting caught - we do bill through the appointment book when we can, but when the therapist is billing for a service such as a phone call, or an email, or a report, it defaults to the listed practitioner and that is when we make errors and bill incorrectly. It creates a lot of extra work for me at the end of the month, having to change these when I am sending invoices out as well as if we are billing to DVA for something - eg like the orthotics - once it's been sent through the system, if I don't realise it's been billed incorrectly, we have hundreds of transactions that have been rejected by DVA that never get paid for. 

Is there a work around? I would just like to be able to leave "Practitioner" blank on the front screen if I could please - at least if it is blank, it would prompt whoever is doing the billing to add someone in.