Rescheduled Appointments via Web Booking, communication to not only Front Desk, but to Practitioner

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  • Idea
  • Updated 2 years ago
  • Planned
Web Bookings.
When a Booking is Cancelled, the Program places a Message on Front Desk and also emails the Practitioner.
Would like the same to occur when a Booking is Rescheduled.
HelpDesk says this is not possible???
Photo of OakbankPhysio


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Posted 2 years ago

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Photo of Anna


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Yes, we would like to happen. We have multiple reschedules and the practitioner getting am email like they do when an appointment is cancelled, would be very beneficial. 
Photo of Timothy

Timothy, Business Care Manager

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Hi all. Presently, the Patient Booking Gateway only provides a notification within Front Desk when appointments are cancelled. I can confirm that in a future release, we will be introducing support for cancellation notifications to be sent by email. We will also be introducing options for notifications and emails to be sent for reschedules and new appointments.