Rule repitition not working

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  • Updated 3 years ago
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When I add a rule for an event that occurs every 2 weeks, the text is appearing every week on the calendar.


I can't work out what I am doing wrong.

Thanks
Heidi
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Heidi

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Posted 3 years ago

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Kirsty

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try having the date range as the first week that you want the rule to start and then use the until date as your finish date .... that should work :)
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Heidi

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No luck changed the until date to the last relevant Tuesday and it still shows every week.
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Steven, Business Care

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Hi Heidi

Thanks Kirsty, looks like you're on the right track.

My first advice would be to make sure it is affecting the correct Practice Group.

Next, the date range should encompass the first week which you would like the repeating rule to apply, in this case enter 4/4/16 - 10/4/16. You have selected it to happen on a Tuesday, so that is the only day of the week that it will appear.

Last, take a quick look at your rules to make sure the hierarchy is set correctly, remember that any rules below will paint over the top of the previous rule and override them. Use the arrows to the right of your rules list to reorder them.

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Heidi

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The rule is only appearing for the correct practice group.

Changing the date range to the next day while keeping the until and expires dates as December however did work. It now appears only every second week. I've added another screen shot in case others get confused by which dates should go where.

Cheers

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Joyaa Antares

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Heidi - my take on your problem (as originally posted, and having experienced issues like this in the past) is that in your date range you need to put a Tuesday for both start and finish dates. 16-Dec-2016 is not a Tuesday (it's a Friday) so telling the system that you want your "Tuesday rule" to end on a Friday makes no sense to it.


Thus, Your date range should/could be: 05/04/2016 - 05/04/2016.

"Particular days" as you have it

Time range as you have it

Repetition indeed to 13/12/16 - which you had also wrong originally

Rule expires after . ... I usually make this 13/12/16 simply to be consistent and it makes the screen easier to interpret.


Hope this helps. Joyaa
(Edited)