Security on back ups

  • 3
  • Question
  • Updated 2 years ago
  • Answered
We are currently reading up on the Commonwealth Notifiable Data Breaches (NDB) scheme and reviewing our data security protocols. 

We back up Front Desk every night onto a USB thumb drive and take that thumb drive home so that we have an offsite backup at all times. 

If someone stole one of those thumb drives, how easy would it be for them to access our data? 

Granted, they would need to have a copy of Front Desk on their computer in order to restore a copy of our database, but would they need to know our passwords as well? If they installed a copy of Front Desk onto a computer and had administrator access to that copy, could they simply do a restore from our thumb drive? 

Kind Regards
Photo of Barbara


  • 6 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 3
Photo of Barry


  • 24 Posts
  • 22 Reply Likes
great question and I look forward to the answer from Smartsoft
Photo of Andrew

Andrew, Community Manager

  • 390 Posts
  • 119 Reply Likes
Firstly, physical security in the form of not allowing public access to your backup media would be our first recommendation. They should be treated as valuable information.

Smartsoft has implemented security features to prevent the restoring of data from another practice through Front Desk without prior registration of their computer. 

We do not wish to discuss other matters in relation to Front Desk security in a public forum, as we don't wish to make this information available to those with malicious intent. If you would like to discuss this further in private please open a support case on our website:

For additional security you can use USB drives that include encryption, as seen in the examples below, which if lost and found by others cannot be read without first entering a key:

Kingston Datatraveler Locker + G3
Corsair Flash Padlock
Photo of Barbara


  • 6 Posts
  • 0 Reply Likes
Thank you for this information Andrew.