Selecting the HICAPS Terminal in Frontdesk

  • 1
  • Idea
  • Updated 2 years ago

We work in a multi-clinic environment, using HICAPSConnect through RDP. Currently the only way to select the HICAPS terminal in Frontdesk for a login is in the system information menu. We do not give our reception staff access to this.

Unfortunately they are often finding that HICAPSConnect won't work because Frontdesk has automatically selected a terminal in another clinic. To rectify they either call your support desk or one of the mangers who has to login with admin rights to select the correct terminal.

Is there anyway that the HICAPS/EFTPOS section of the System Information menu can be accessed by staff without giving them access to everything?

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Adam Woolacott

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Posted 2 years ago

  • 1
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Andrew, Community Manager

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Hi Adam

Currently the only way to access the HICAPS/EFTPOS settings is via System Information. In most environments the default terminal only needs to be selected once, however I understand this may not be the case in a remote desktop environment where the available terminals change regularly.

At this stage I have converted your post to an Idea, and we would be happy to consider further feedback regarding this feature. 
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Adam Woolacott

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Thanks Andrew