sms costs

  • 2
  • Question
  • Updated 4 years ago
Is there a cost involved in sending out sms to Clients re: appointments?  If so, what is the cost?
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Sue DuPlessis

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Posted 4 years ago

  • 2
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Tony Taddeo, Managing Director

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Hi Sue

Yes there is a cost.  More information can be found on the page below.

Please feel to call and speak to one of the business care team who would be happy to provide you some SMS to trial this service in your practice. Free call 1800 181820 and dial 2 at the voice prompt.

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Justin Wray

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Be careful if you add calendar links to the SMS as Smartsoft will slog you potentially for 2 SMS a client. If the message you send to the client takes up most of the character allowance adding the calender link takes up character space also, so going over the allocated amount for an SMS then constitutes 2! Hope you understand.
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Steven, Business Care

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Hi Justin

I think the term "slog" implying some impropriety on our behalf is a bit poor. Looking at the uptake of calendar links, this is a functionality not available by other PMS systems, is appreciated by our users.  The feature is completely optional. Some of the users have changed their message template to be able to include it within 1 message credit and other users are now not sending a second SMS just prior to the appointment due to the calendar reminder.

Finally, the reason we need to charge for SMS at all and more for longer SMS, is that we get charged by the telcos to send messages based on their length.
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Sue DuPlessis

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It certainly makes it difficult for a small Practice like ours to take advantage of this.  At the moment sms are included in our mobile phone charges for the Practice and so they are sent  to the Clients for free.  Obviously automating them would be quicker but at the time of making the first appointment it is hardly bothersome and the Psychologists then sms their own Clients.  Again, it is most certainly a terrific idea, but these types of charges can add up all too quickly.

Thank you for your replies and very useful information.  It is much appreciated.

Cheers, Anita