SMS costs and restrictions

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  • Problem
  • Updated 2 months ago
  • Not a Problem
Costs and restrictions on SMS. Why are we still being charged so much, 10c, for each SMS? I know the reasoning previously offered , that’s its Australian based and secure and stable etc but I have never had a problem with the Telstra SMS service from my mobile, and the Telstra SMS’s cost me a miniscule amount. I think this very high fee is unconscionable and while it may once have been acceptable, it’s not anymore
Also why is there a restriction and impost on the number of characters per SMS? Again, with Telstra I have no extra fee if I use more characters.
I think this needs to be reviewed. Smartsoft had this logic once, when SMS was new and expensive and unstable, but it doesn’t make sense in 2019. We are all very aware of how much SMS costs in Australia, and painfully aware each time we buy more credits.
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  • unhappy

Posted 2 months ago

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Tony Taddeo, Managing Director

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Thank you for your enquiry regarding SMS pricing. 

Though the cost of SMS has decreased over the years, we are still unable to obtain SMS at no cost. Below is a link to the Telstra desktop messaging service, which should be the basis of your comparison showing SMS prices of between 19c and 25c. Further, the prices in the Australian Medical Software industry vary from between 10c to 25c, with Smartsoft charges been at the lower end.

 You can send SMS of any size in Front Desk; however, you will be charged SMS credits as follows based on how Smartsoft is charged to send your SMS;

“SMS messages up to 160 characters are debited at 1 SMS credit. SMS of 161 characters or more are debited at 1 credit for the first 160 characters plus 1 credit for each additional 153 characters.”

It is a small cost per appointment to meet the patient expectation these days to receive these types of reminders in addition to being a proven method of improving patient no shows.