When I "change" an appointment in frontdesk, after the SMS reminder has already been sent, the system automatically puts a red tag back on the patients name at the new appointment time to say that the SMS has not been sent for this appointment.
When I "change" an appointment in frontdesk on my ipad via the web appointment book, after the SMS has already been sent for the original appointment, this red tag SMS reminder is not reset. Now the new appointment does not have a red tag and an SMS will not be sent unless I manually go in and change it when in the practice. The alternative at the moment is to cancel the original appointment and then put in the new appointment from scratch to ensure an SMS is sent. Just a little more time consuming when on the go.
Is it possible for this to be changed to the same as the on site system?