SMS remider reset when change an appointment time- ipad issue only

  • 1
  • Problem
  • Updated 4 years ago
  • Solved


When I "change" an appointment in frontdesk, after the SMS reminder has already been sent, the system automatically puts a red tag back on the patients name at the new appointment time to say that the SMS has not been sent for this appointment.

When I "change" an appointment in frontdesk on my ipad via the web appointment book, after the SMS has already been sent for the original appointment, this red tag SMS reminder is not reset. Now the new appointment does not have a red tag and an SMS will not be sent unless I manually go in and change it when in the practice. The alternative at the moment is to cancel the original appointment and then put in the new appointment from scratch to ensure an SMS is sent. Just a little more time consuming when on the go.

Is it possible for this to be changed to the same as the on site system?


Photo of Rebecca


  • 3 Posts
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Posted 4 years ago

  • 1
Photo of Andrew

Andrew, Community Manager

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Hi Rebecca

Thank you for bringing this to our attention. I have confirmed the SMS Reminder flag is not being re-added when changing an appointment via the Web Appointment Book as it should. I've managed to reproduce the issue through a standard desktop web browser, so it shouldn't be iPad specific but instead a general issue.

We hope to release an update resolving this issue in the near future.  Thanks again for letting us know.
Photo of Timothy

Timothy, Business Care Manager

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Official Response
Hi Rebecca. This issue is resolved in Front Desk 16.9.2 and Web Appointment Book 4.3.6. You will need to ensure that both updates are run on your server machine, followed by only the Front Desk upgrade on any additional machines if applicable. Thank you again for bringing this to our attention.