We've also found this to be an issue as FD sends information for the 'next' appointment, not the date you've selected in "Reminders in Period" i.e. we send appointment sms reminders out the morning of the day prior to an appointment, however if the patient also an appointment the same afternoon as the text (i.e an appointment two days in a row), they'll receive the information for the 'next' appointment and not the following day.
- <<AppointmentPracName>> (if choosing to include practitioner name in appointment reminder)
You can adjust your SMS templates from: System > Standard Messages > Standard SMS
Issue 1: I have my sms message set with <<nextappointmentinperiod>> because we send our reminders 2 days prior to the actual day. So the day I select is the day that appointment is sent for. Should I change it to <AppointmentTime>> - if this has been updated.
Issue 2: I also have issues about two appointments in the one day with same practitioner/different practitioners. Some clients have in room appointment then go into group session afterwards. Our clients now know they will get two reminders for first appointment only when they have two appointments on same day. Not sure how this can be resolved unless you have another field I can use in my sms messaging.
To address your first issue, using the <<AppointmentTime>> tag will not be a problem regardless of how far in advance you are sending your SMS reminders and I would recommend updating your template ASAP.
Your second issue should in turn be resolved by using the <<AppointmentTime>> template, as patients will receive additional SMS reminders with the correct time for each of their subsequent appointments.
You can choose to include the <<AppointmentPracName>> tag if you want to list the practitioner the appointment is booked with in each appointment reminder sent to the patient.
To remedy this, in the next Front Desk update the <<AppointmentPracName>> tag will only list the name of the practitioner. We will introduce a new tag that can be used to output the appointment location to provide users more flexibility with their appointment reminders.