The Medicare section should be grouped with billings details tab

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  • Updated 2 years ago
The Medicare section in patient file would be better fitted into billings details tab and organised in a more efficient way so the interface is more clear.
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InnerStrength

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Posted 2 years ago

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Timothy, Business Care Manager

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Hi InnerStrength

The Medicare/DVA tab of the patient file stores additional information for Medicare/DVA Online claiming users as below.


It would not be possible to store this information on the Billing Details tab as available space is limited in this area.

We are open to suggestions on how to better organise this information.

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InnerStrength

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We are finding that when staff process an Easy Claim there are often mistakes made, which leads to anxious staff trying to process a claim whilst the patient is waiting.
Currently we need to add the medicare number in the medicare/dva tab, then go to Billings Details and tick 'Referring Doctor' and 'Medicare Number', then enter in the Referring doctor details. Then click on 'more' to enter the expiry date.
Would it be possible to have all these options clearly marked in the medicare tab? We believe this may make it a bit more user friendly and less mistakes made.
We appreciate your consideration on this topic.
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Timothy, Business Care Manager

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Hi InnerStrength. Thank you for your reply. The reason that some Medicare referrer information is stored on the Billing Details is due to scenarios where a patient has multiple accounts, each with different referrer and referral date information. Often we have to make decisions by balancing the requirements of all users. With this in mind, we will still consider possible improvements to this area.

It is a good idea to add referrer details onto the patient file when the patient arrives so that the billing process is simplified when the patient comes out of their consult.
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In Stride Health Clinic

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We create a Medicare billing account in the client's file, default the Fee category in this account, create a treatment plan and add all the billing information and referral doctor and dates are required to this specific account. We create medicare EPC accounts for Physio, Podiatry and Dietitian (we also have their primary accounts, workcover and class/studio accounts - it can get confusing at times).  If need you can default the account till the visits have run out and you can prompt for the one before last.   We have multiple accounts for our clients - so usually have a pop up in warnings for practitioners/staff to 'bill under the correct account' - this reduces errors.  In the notes section we note all the referral details as our clients have been coming for years and the dates changes each year.  But if you need to fix up a previous years account you need the old dates and FrontDesk does not have an option for keeping these anywhere.  Its also helpful having seperate accounts when providing statemens for different reasons and when checking how many visits they have had.  This is our process and works for us and I haven't found any easier way as yet to manage accounts.   Sharon
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