The day notes section has been deleting notes.

  • 1
  • Problem
  • Updated 2 years ago
  • Not a Problem
  • (Edited)
The notes section has been deleting notes and notes have been reappearing that have been deleted. It should be setup to deal with heavy usage as it is one of the most important features in Front Desk to communicate notes to staff. The messenger feature is not suitable for this.
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InnerStrength

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Posted 2 years ago

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Timothy, Business Care Manager

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Hi InnerStrength

We are not aware of any bug with day notes disappearing or reappearing. 

The day notes field has been designed to provide a quick and easy method of adding notes to the appointment book without additional buttons having to be clicked i.e no save prompts. If multiple people are simultaneously adding notes to this field, the changes made by the last person will be saved.

In the future, we will be looking at enhancing the day notes area by introducing task management features, but at this stage your users need to take care to avoid overwriting another user's changes.