Timed delivery emails

  • 5
  • Idea
  • Updated 3 years ago
Was wondering if there was function or the possibility of added a timer for emails. Eg. to send reminder emails or emails that arrive 24 hours before their next appointment. 
Photo of Debbie

Debbie

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 5
Photo of Timothy

Timothy, Business Care Manager

  • 761 Posts
  • 220 Reply Likes
Thank you for your post Debbie. We are happy to monitor interest in this topic.

What I can confirm is that in a future release we will be adding additional functionality to SMS reminders in Front Desk so that they can automatically be sent to a patient at a particular offset before the appointment e.g. 24 hours before an appointment but not before 9AM or after 6PM.
Photo of Kiraleigh Wall

Kiraleigh Wall

  • 2 Posts
  • 0 Reply Likes
A timer for emails would be very helpful for sending reminders, particularly over long weekends or when there is no one in the practice the day before!
Photo of Mandi - Sport & Spinal Physio

Mandi - Sport & Spinal Physio

  • 62 Posts
  • 19 Reply Likes
I like the idea of both SMS and emails having a timer on them - then I wouldn't have to come in on a public holiday! 
Photo of Steven

Steven, Business Care

  • 244 Posts
  • 68 Reply Likes
Hi Mandi

The way SMS and Emails are sent through Front Desk are fundamentally different. SMS sent in Front Desk are uploaded to our gateway, which has the ability to send them at a particular time, even if your computer is off. Emails however, are sent through your email system and internet service provider, which generally doesn't have the ability to delay the sending to a recipient. We are investigating being able to invoke delay send for users running their own server based MS Exchange email systems or having Smartsoft send emails on your behalf.

As a side note, industry experience tell us that SMS have a better ability to get a message (such as an appointment reminder) to and read by a client, so it should be your preferred method to send appointment reminders.