Tyro HealthPoint or HICAPS?

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  • Updated 1 month ago
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Smartsoft offers built-in support with both Tyro HealthPoint and HICAPS for Health Fund, EFTPOS and Medicare Easyclaim integration. We are a certified software supplier with HICAPS and the founding PMS software vendor to integrate with Tyro HealthPoint for the Allied Health industry.

Both integrations save time and reduce errors by not needing to manually type into the terminal when processing a transaction. So what is the difference between each system?

HICAPS

Pros

  • You may already have HICAPS as it has been in the industry for many years
  • EFTPOS, Medicare Easyclaim, Worksafe Victoria
  • You do not need an internet connection
  • Support for the majority of health funds in Australia

Cons

  • Older style terminal using legacy com port connection to your computer generally through a supplied USB to com port adaptor.  Occasional driver and reliability issues
  • You need a spare telephone line - possible additional cost
  • Has been slow to update their interface software in the past when operating systems have changed leaving clients unsupported

 For more information, contact HICAPS on 1800 805 780 or email hicapssales@hicaps.com.au

Tyro HealthPoint

Pros

  • Better, modern terminal
  • Tap-to-pay (paypass) support for quick processing
  • No telephone line needed, connection is IP based on your office computer network
  • Tyro instructs settlement of funds into your nominated Australian bank account on the next banking day
  • Tyro is an electronic banking specialist company
  • Tyro is extensively used in the GP PMS industry
  • Inbuilt 3G backup for EFTPOS payments and Medicare Easyclaims when your clinic internet connection is down

Cons

  • You need an internet connection in your practice
  • Does not support some of the smaller health funds, the only fund we see being an issue is St Lukes in TAS
  • No Worksafe VIC claiming

Which system is better for your practice may vary based on your personal circumstances. At this time we will continue to support both systems into the future and will be driven by consumer demand.

Our current recommendation is Tyro HealthPoint due to the modern terminal, tap-to-pay function, no telephone line requirement and the better technology used to communicate your transactions, as long as you don’t require St Lukes Health Fund claiming in TAS, Workcover VIC and you have a broadband internet connection.

 For more information, contact Tyro on 1300 729 468 or email allied.health@tyro.com

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Timothy, Business Care Manager

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Posted 4 years ago

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Troy Bailey

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You forgot to mention that HICAPS only works if you are a customer of the NAB.
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Jay Sanchez

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Hi Troy. This information is untrue. You can setup HICAPS terminals with all Australian banks and credit unions.
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Robyn Stephenson

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Yes, but if you have, say, a Bendigo Bank account, then it can take about 6 days for the HICAPS payments to actually reach your account. It KILLS your cash flow if your bank account is not with NAB.
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Tania Hickmott

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What about if I have a business account with Commonwealth or Suncorp.

I could though open an account with NAB if the rates are better and have only my rebates going into this along side of my Commonwealth Business Accounts. What do you think?

Kindest regards Tania iCUC Spectacles & Repairs

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Andrew Stuckey

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Looks like Healthpoint was created by www.dxc.technology. I'd say the banks and Tyro simply licence the software from them.
(Edited)
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Owen Smith

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The pros and cons are really outdated, yet the article claims to havebeen updated in the last week!
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shraddha p-'

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Is hicap more affordable than TYRO? Since Tyro requies PMS ( nearly costling me $85 a month!) to process medicare claiming, where as hicap is all in one! Please clarify me on this, for a small practice that runs only 2 dayys a week at the moment, which one would be better?
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Timothy, Business Care Manager

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Hi Shraddha. Though we integrate with HICAPS, Tyro and ANZ HealthPay, you will need to contact each vendor individually to discuss costs, features and whether they can be used without a PMS. Further, there may be other offerings, such as bank-issued terminals, that allow you to process health fund and Medicare claims without a PMS. As a starting point, perhaps contact your bank to discuss what products they offer in this area. 
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Mark Caldwell

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As Owen said above, the pros and cons are very outdated and misleading. Hicaps has made changes and caught up to Tyro on the technical front as far as terminals go and quick claiming.


Hicaps
  • Now offer newer terminals that can be used over the internet and not the phone line for much quicker transactions (but you have a choice of which connection type you wish to use, I am not sure if this is the case with Tyro). 
  • Lower monthly rental fee
  • Paypass available on new terminals
  • Free terminal paper
  • Higher merchant fees
  • Most health insurers covered of any health fund claiming product
  • Consolidated payment report on payments from health funds - one statement per month
  • Customer service - if issues with the terminal that cant be fixed by a phone call to their support desk, they will send a tech out or a new terminal at no charge. 

Tyro
  • Lower merchant fee
  • More expensive monthly fee
  • Have to pay for terminal paper
  • Still does not support some smaller health funds 
  • If damage or problems with the terminal, repair and replacement terminals were at the merchant's cost. 
  • Individual reports of payments from health funds (expect lots of letters daily and paper to scan or store)

My practice changed from Hicaps to Tyro because we believed it would be a better value offering for us. In less than a month, we had changed back to Hicaps.  This is some of what we found: 

  • Support was atrocious, we had some early payment issues that were not resolved after many contacts with the company. 
  • The decrease in merchant fee did not account for the increase in expenses around monthly rental and additional paper roll costs (for a practice doing 700+ consults per month)
  • Patients that were not covered by Tyro were telling us that they would not return if we did not offer the same level of service that we used to ie provide them with health fund claiming. And this was more patients than I initially thought would be affected. 
  • This also caused upset for our team as they were receiving the complaints about no longer being able to claim. 
So, we are now very happily back with Hicaps and do not feel like we are missing anythings that Tyro has to offer. 


(Edited)