Tyro integration with Front Desk

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  • Updated 4 years ago
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Slowly getting a handle on our new TYRO terminal.  First time we have had our terminal integrated with Front Desk, so there are a number of hiccups I'm are trying to sort my way through.  One currently troubling me is when a private patient has had a treatment and also wants to purchase a cold pack to take with them.  How do I process this transaction?  Firstly I know how to process a Private Health Fund claim and then the payment for the Gap: but how do I add the cost of the cold pack in before the patient swipes their Eftpos card?  How I did this today, was to put the gap amount into the cash field so that the transaction completed, and then did a separate transaction through EFTPOS for the gap plus the cold pack.  Is this the only way? because it means that I had to then go back into the patients file and receipt the cold pack as if the patient paid by cash for that too.
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Lesley

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Posted 4 years ago

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Lin

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The way I do this is to 'Bill' the consult & the stock item and then go into 'Payment' and do the one payment
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Lesley

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Yes but does the total amount of the stock and consult get sent to the Health Fund or does the system know to only send the consult fee?
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Timothy, Business Care Manager

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Hi Lesley

When claiming through Tyro the system can automatically disregard items that aren't claimable through a health fund, such as products like a cold pack.

To disregard certain items when claiming you simply need to open each Item Code that is not to be claimed through a health fund, then specify that it is a 'Non-HealthPoint Item' as seen below.



When billing you still add both the claimable items and the 'Non-HealthPoint Items' together as per usual, but the system will automatically separate for claiming purposes as needed.

I hope this helps.