Using an SSL certificate to secure your Patient Booking Gateway and Web Appointment Book

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  • Updated 2 years ago
The latest versions of popular web browsers are now displaying a warning if a webpage containing a login screen is not using an SSL certificate. It is best practice to have an SSL certificate on the Patient Booking Gateway and Web Appointment Book, as well as on your general website if it includes a user login area. Below are some examples of these warnings taken from different browsers:

To address this warning message, there are two options:

Option 1:
Smartsoft can provide a free SSL certificate, which we can install for users of the Patient Booking Gateway and WebPlus at no cost on a once-off basis. The domain for this SSL certificate is * We are able to setup a DNS entry in this domain, provide the certificate and manage the installation to your Patient Booking Gateway and WebPlus site. 

The resulting URL for your Patient Booking Gateway will appear as:

A small charge will apply for our time if users of the free Web Appointment Book require an SSL certificate to be installed or if configuration of your modem/router is required.

Option 2:
You may already have a suitable SSL certificate that you can use, associated with your own practice domain. If so, please contact your IT professional to apply the SSL certificate to your Patient Booking Gateway/Web Appointment Book site. We are happy to provide support and clarification for your IT professional as required.

For assistance with either option, please open a support case on our website: 
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Timothy, Business Care Manager

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Posted 2 years ago

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