Very long time to open up a long-standing client's clinical notes. Suggestions please

  • 3
  • Question
  • Updated 2 years ago
Hi Team,
We have a long-standing client for whom we have clinical notes for a period of over 10 years, during which several practitioners (different disciplines) have seen her for over 200 times in total.  
When we open up her clinical notes, and again if we need to move from one clinical note to open up another, there is a 10-12 second delay **each** time FD processes our request.
I am wondering whether this could be because the FD database is having trouble processing this no. of notes spread over this great a time period (for a single client), and what we can do about this.
There no history templates within the clinical notes, no charts, no inserted "tables" or attachments, just a large no. of "treatment" entries.
Should we be "archiving" a portion of the clinical notes? If so, how do we do this? If this option is not yet available, what does anyone suggest?
Thanks, Joyaa
Photo of Joyaa Antares

Joyaa Antares

  • 283 Posts
  • 81 Reply Likes

Posted 2 years ago

  • 3
Photo of David Ayres

David Ayres

  • 16 Posts
  • 18 Reply Likes
We used to experience this until we upgraded our server 6 months ago so it could be something like lack of memory or speed? 
Photo of Joyaa Antares

Joyaa Antares

  • 283 Posts
  • 81 Reply Likes
Thanks David.  No, I don't think so, unfortunately.  We upgraded the computer last week - no change.  :-( 
Photo of Timothy

Timothy, Business Care Manager

  • 753 Posts
  • 220 Reply Likes
Hi Joyaa

Could you please open up a support case at www.smartsoft.com.au/support so that we can take a look at this for you.
Photo of Joyaa Antares

Joyaa Antares

  • 283 Posts
  • 81 Reply Likes
Wilco Tim. Thanks.  Let's feedback the solution via the forum once we have it. Cheers, J.
Photo of Joyaa Antares

Joyaa Antares

  • 283 Posts
  • 81 Reply Likes
Quick update: Gerry and Jamie from SS kindly helped me with this one.  The big thing is to untick the "show all" box on the clinical notes.  This seems to have made a big difference.  It means that only the most recent 10 treatment entries are pulled up, rather than several hundred.  
The second thing - which I haven't needed to do so far - is to click on the hide preview button, which is the little down-arrow button, also in the clinical notes.