Very long time to open up a long-standing client's clinical notes. Suggestions please

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  • Updated 2 years ago
Hi Team,
We have a long-standing client for whom we have clinical notes for a period of over 10 years, during which several practitioners (different disciplines) have seen her for over 200 times in total.  
When we open up her clinical notes, and again if we need to move from one clinical note to open up another, there is a 10-12 second delay **each** time FD processes our request.
I am wondering whether this could be because the FD database is having trouble processing this no. of notes spread over this great a time period (for a single client), and what we can do about this.
There no history templates within the clinical notes, no charts, no inserted "tables" or attachments, just a large no. of "treatment" entries.
Should we be "archiving" a portion of the clinical notes? If so, how do we do this? If this option is not yet available, what does anyone suggest?
Thanks, Joyaa
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Joyaa Antares

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Posted 2 years ago

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Joyaa Antares

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Quick update: Gerry and Jamie from SS kindly helped me with this one.  The big thing is to untick the "show all" box on the clinical notes.  This seems to have made a big difference.  It means that only the most recent 10 treatment entries are pulled up, rather than several hundred.  
The second thing - which I haven't needed to do so far - is to click on the hide preview button, which is the little down-arrow button, also in the clinical notes.