Waiting List functionality

  • 3
  • Idea
  • Updated 7 months ago
  • Under Consideration
  • (Edited)

Our practice has been using the waiting list function for a number of weeks & we have a few questions

1 - Can we add patients who are waiting for a cancellation in a group booking?

2 - Where two or more practitioners are selected, is it possible to tailor the time slots to accommodate the different time requirements of different practitioners?

3 - Is it possible for the waiting list items to automatically be removed when the time period is over?

Thanks


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Diane

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Posted 4 years ago

  • 3
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NewPsych Reception

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It would be great if the wait list items disappeared when no longer relevant!

Also, a report on who is on who's waiting list would be useful too.

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Clinic Manager DM

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We could really use a report on our waiting lists.  Is there anyway thru current system to print a list of those waitlisted?
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Andrew, Community Manager

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While it isn't currently available, we certainly agree a 'Waiting List report' is a good idea. I can confirm this is on our development list for a future release.
(Edited)
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Andrew, Community Manager

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Hi Diane

The Waiting List doesn't currently consider group appointment availability, but I can confirm this is on our development list. We are also considering allowing for waiting list items to be automatically removed after the waiting period ends.

Your second question regarding individual time requirements per practitioner isn't a current feature, but I am happy to convert your thread into an 'Idea' so other users can express their interest.
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Diane

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Thanks Andrew I appreciate that :)
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SydSportsMed

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Hi Andrew.  

I really like the Waiting List feature, and we have been using it for a few months now.  I do have a couple of suggestions, from my experience that would make the process of adding patients a little easier.

1.  Once you have selected the practitioner, have the "Appointment Details" section default to that practitioner's schedule.

2.  Once you have selected the "App Type" have the "Slots" automatically update to the default for that appointment type.

The absolute gold star method would be the ability to drag a patient's existing appointment into the waiting list and have the it pick up all the details of the appt.  We would then only have to add in the dates the patient would prefer (if an earlier spot becomes available).  This might be asking a bit too much - but you never know.  :)
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Rachel Bruce

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Hi Andrew,
Is there any update on the waiting list appointments being automatically removed once they expire please?
This would be a fabulous function if possible.
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Andrew, Community Manager

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Hi Rachel

We feel not all users may want the waiting list entries to be cleared automatically, as some people may review the patients appointment needs after expiry or have other workflows in place.

We are still carefully considering this suggestion and any possible implications.
(Edited)
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Rachel Bruce

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Could this be an option you could select.
ie default is that items do not remove themselves but there is an option to tick a box so the item can be automatically removed
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WPS

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Or even if there were just a bulk remove option (a kin to removing all read messages)
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Jude

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We have ten practitioners and many clients on our waiting list. It would be really wonderful if - after the date of waiting has expired - they automatically are removed from the waiting list. Currently we need to check daily to keep it up to date.
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Jude

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or that we are alerted somehow (maybe in red in the waiting list) when the period has expired
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Timothy, Business Care Manager

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Thank you for this feedback. We have a release of Front Desk coming out early next week that will have an enhancement in this area. Any waiting list entries that have expired will be highlighted in a different colour and we will include functionality that will make it easier to remove them.
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Jude

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Thank you so much Tim. Very impressed
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Steven, Business Care

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Hi Everyone 

Front Desk version 17.0 is available now from the support section of our website and includes an enhancement to the Waiting List.

When an entry has expired, it will turn red and move to the bottom of the Waiting List. To quickly remove an expired entry, simply double-click on it in the list. 



Note that if your system requires a reason for deleting appointments, you will also be prompted for a reason when removing a Waiting List option. We have auto-filled this window with "Expired" for your convenience.
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Rachel Bruce

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That's fantastic news. Thank you for listening and acting on our suggestions
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WPS

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Other functionalities that we believe would be helpful is if you could search for client to see if they're already added to the wait list. And if you could see if a client is on a wait list somewhere on their card (and have the option to remove them from there).