Our practice has been using the waiting list function for a number of weeks & we have a few questions
1 - Can we add patients who are waiting for a cancellation in a group booking?
2 - Where two or more practitioners are selected, is it possible to tailor the time slots to accommodate the different time requirements of different practitioners?
3 - Is it possible for the waiting list items to automatically be removed when the time period is over?
The Waiting List doesn't currently consider group appointment availability, but I can confirm this is on our development list. We are also considering allowing for waiting list items to be automatically removed after the waiting period ends.
Your second question regarding individual time requirements per practitioner isn't a current feature, but I am happy to convert your thread into an 'Idea' so other users can express their interest.
I really like the Waiting List feature, and we have been using it for a few months now. I do have a couple of suggestions, from my experience that would make the process of adding patients a little easier.
1. Once you have selected the practitioner, have the "Appointment Details" section default to that practitioner's schedule.
2. Once you have selected the "App Type" have the "Slots" automatically update to the default for that appointment type.
The absolute gold star method would be the ability to drag a patient's existing appointment into the waiting list and have the it pick up all the details of the appt. We would then only have to add in the dates the patient would prefer (if an earlier spot becomes available). This might be asking a bit too much - but you never know. :)
Front Desk version 17.0 is available now from the support section of our website and includes an enhancement to the Waiting List.
When an entry has expired, it will turn red and move to the bottom of the Waiting List. To quickly remove an expired entry, simply double-click on it in the list.
Note that if your system requires a reason for deleting appointments, you will also be prompted for a reason when removing a Waiting List option. We have auto-filled this window with "Expired" for your convenience.
Would like to have the available for scheduler/waiting list/booking gateway tab in the appointment book/rules seperated for it to work with the gateway rules and access in the diary. Have spoken to Smartsoft several times regarding this.