Warning Outstandings

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  • Updated 3 years ago
Is it possible to have the ability to get a warning when billing if an account is outstanding for less than 30 days? i.e 7, 14 days? 
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Adelaide Road Psychology

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Posted 3 years ago

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Timothy, Business Care Manager

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Hi ARP. It is currently only possible to set the outstanding amount warning to 0, 30, 60 or 90 days. This can be set in the Options tab of System Information as below:

If you have a pay-on-the-day only policy (no accounts), where any outstanding amounts are considered overdue, you can set the setting to 0 days to warn you if any amount is outstanding. 

Based on feedback from other users, it generally takes more than the 7 or 14 days you have provided as an example for a client to receive the invoice, possibly process it through their health fund and then send you a payment. This is the reason why the industry generally uses a 30 day account period.