we have lots of patients having Chiro and Myo on the same day, how can they get an sms of both?

  • 3
  • Question
  • Updated 3 years ago
Only the sms for their first appt gets sent, i think there need to be a way that in the one sms both appointments are mentioned
Photo of Stacy Budlender

Stacy Budlender

  • 7 Posts
  • 1 Reply Like

Posted 3 years ago

  • 3
Photo of Mandi - Sport & Spinal Physio

Mandi - Sport & Spinal Physio

  • 62 Posts
  • 19 Reply Likes
Yes please, our clients find this very annoying as well, and quite often turn up at the wrong appointment because they are confused. We have Hydro, Physio, Massage and Podiatry all in the same practices and quite often they will have a Hydro and a Physio on the same day but at different ends of the day. 
Photo of Rachel Bruce

Rachel Bruce

  • 124 Posts
  • 30 Reply Likes
There is a way to identify different appointments on the same day - it does send as 2 separate texts but the different times are shown.
We use the following tag in the standard SMS to take care of multiple appt on the same day

<<AppointmentTime(ddd d/m "at" h:nn am/pm)>>
Photo of Timothy

Timothy, Business Care Manager

  • 758 Posts
  • 220 Reply Likes
Thanks Rachel, this is exactly what we were going to say! :) This is the best tag to be using for SMS appointment reminders, though as you've mentioned, this method will send a text message per appointment on the day. e.g. if a patient has 2 appointments, they will get 2 separate SMS reminders
Photo of The Source of Wellness

The Source of Wellness

  • 11 Posts
  • 7 Reply Likes
we have this problem also. our texts do have the day and time embedded in them, but it won't cater for a treatment appointment and a group class appointment on the same day