Only the sms for their first appt gets sent, i think there need to be a way that in the one sms both appointments are mentioned
Yes please, our clients find this very annoying as well, and quite often turn up at the wrong appointment because they are confused. We have Hydro, Physio, Massage and Podiatry all in the same practices and quite often they will have a Hydro and a Physio on the same day but at different ends of the day.
Thanks Rachel, this is exactly what we were going to say! :) This is the best tag to be using for SMS appointment reminders, though as you've mentioned, this method will send a text message per appointment on the day. e.g. if a patient has 2 appointments, they will get 2 separate SMS reminders