What is the best tablet to use with Frontdesk?

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  • Updated 11 months ago
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We are considering using them in the Physiotherapy practice and would love to have some feedback from other users.
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Horizon Physio

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Posted 2 years ago

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Mark Banks

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We've been using microsoft surface pro.  seems to work OK. i delete all images after saving to the main frame to save memory space.  no problems so far
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Sue DuPlessis

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I don't like using frontdesk on a tablet.  Not very user friendly.  However, if the 'user friendliness' of frontdesk was to ever change, then we would love to know about it!!!
(Edited)
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Timothy, Business Care Manager

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Hi all. Tablet devices are good to view and consume information but they're not so great for data entry. Our preference is that you use a lightweight laptop with a keyboard and mouse however this is a personal choice. To some users it is more important to have a portable device rather than greater usability.

We have many users connecting to their Front Desk system on a casual basis on portable tablet devices. If you have an Apple iPad and you would like to try tablet use without purchasing a Windows compatible device, you can install a trial version of Parallels Access on your PC which will allow you to access your desktop both inside and outside your office. 
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Horizon Physio

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Thanks Timothy, are there plans to make tablets a more viable option in the future? Our practitioners would like to use the tablet on a more than casual basis to take client notes and information. The ability to use the tablet for photos is also a very useful tool.
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Timothy, Business Care Manager

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We are making small tweaks where possible to make usability better. An example of this is the Quick Buttons (programmable touch buttons) feature in the clinical notes area, however the issue is the iPad interface will always have limitations. It must be noted that there are no mainstream practice management systems that run on tablets in the Australian GP space and also if you search the App Store you'll see that there are no practice management systems available. Other than for casual use, it may be the wrong device for day-to-day practice management access for a busy practice. 
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Horizon Physio

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Does anyone have any further information/experience on using tablets? Are there any new developments to make the usability better?
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david donkin

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For what its worth....we recently began using hp x360 spectre laptops which you can fold into a tablet and are touch screen. I always felt the laptop was clunky and the tablet would be desirable but the use of the laptop in tablet form is not easy re notes or body charts and laptop is certainly easier. The HPs themselves are working well. If there is no plans to make frontdesk more tablet friendly then it would seem that you could save some money and not buy the ones that will ocnvert to tablet. We trialled a microsoft surface pro4 and it was to ounstable and the touch screen not responsive enough and the right click function was a right pain to use. Good luck
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Justin Wray

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This reply was created from a merged topic originally titled Tablets and frontdesk updates.

I would love any updated info regarding the use of surface pro or other devices as tablets for note taking. I have read the previous threads (the last 11 mths ago) and it seemed to be clunky. It would be interesting to see if things have changed in that time. Thanks in advanced.
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david donkin

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Hi Kirsty,
My 10c worth - we trialled a Microsoft surface pro with the clip on keyboard- it wasn't practical. The keyboard was too flimsy and hence not stable in writing notes unless on a stable flat surface itself, which in our case meant we resorted to hp x360 touchscreen laptop which can fold to be a tablet (I thought I would use the tablet function a reasonable amount - I don't). From memory, the right click function on the keyboard was well annoying also. good luck
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Kirsty

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Thanks David 
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Timothy, Business Care Manager

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Hi Kirsty. We do quite like the latest Microsoft Surface Pro but it is a personal choice as can be seen above. A trip to your local electronics store is probably in order to see which one you like best. You may also want to look at a device that has a 4G card built into the unit that allows you to connect to mobile phone networks if you're going to be outside the office.
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Benjamin Muir

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Kristy, You could look at using any tablet (android or iOS, ideally something big) with some remote desktop software like LogMeIn Pro. Get a bluetooth keyboard to your liking or use the onscreen keyboard. Depends how much you want to write.
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Julienne Locke

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Kristy - the majority of our staff work off site.  We still haven't got a robust system in place that works well for everyone.  Some of the staff have a local PDF file of our clinical notes that they fill in using an app called Noteability.  This is available on android or ios.  We have had information security issues raised, however had no true answer whether it's okay.  The notes back up to our office drop box and secretaries load into clinical notes on a monthly basis.  It has many flaws.  In saying that, a couple of staff use an ipad with a remote desktop style set up - i personally use an app called RD Client - when i am out an about, however i only use it for practice management issues when not in the office, for example checking client files for referrers, accounts issues and general practice management stuff, not clinical.  I dont like the clinical notes capability... but dont have any other options to recommend.  Good luck
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Timothy, Business Care Manager

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As well as our position on using a small laptop with a keyboard when offsite rather than a tablet (other than for very casual use), there are three common ways to connect back into your office. These include remote desktop session, connection over a VPN into your network or by encrypted connection directly to the database, which requires a small modification to your modem. For advice on which connection method will suit your practice best, please contact the Business Care team on 1800 18 18 20 or by opening a case at: www.smartsoft.com.au/contact 

For those thinking that the grass may be greener with browser-based (cloud) PMS offerings, from our investigations, the clinical notes functionality in these systems is predominantly entering notes into a text box, with notes appearing as a list of text entries. Entering notes is just as cumbersome when using a mobile device and with less functionality than Front Desk.